CDS Administrator

2 weeks ago

Melbourne, Victoria, Australia VISY Full time $60,000 - $80,000 per year

CDS Administrator

Location: Tullamarine, VIC

At Visy, we want to shape the future. Together, we drive innovation, create sustainable solutions, and solve the problems that matter. Join us and be part of a team making a real impact.

The Opportunity

Visy is powering the circular economy, closing the loop between packaging, recycling and remanufacturing. Our Container Deposit Scheme (CDS) team plays a vital role in supporting one of Australia's most impactful recycling programs.

As a CDS Administrator, reporting to the Network Manager, you will be a key member of the CDS team, combining administrative responsibilities with customer service to support daily operations and stakeholder engagement.

This is an excellent role for an energetic, detail-oriented professional who thrives in a fast-paced environment, enjoys multitasking, and is passionate about both customer service and sustainability.

Your responsibilities will include:

  • Providing day-to-day administrative support across mobilisation, compliance, and reporting activities.
  • Acting as the first point of contact for Collection Point Operators and Donation Partners, managing enquiries and resolutions within agreed timeframes.
  • Supporting onboarding and offboarding of operators, including contract preparation and record maintenance.
  • Managing Salesforce queues, cases, and reporting, ensuring timely resolution and escalation.
  • Assisting the CDS team with data entry, monthly reporting, workflow creation, and other administrative duties.

What you will bring to the team:

  • Minimum 2 years' experience in customer service or administration, ideally in a fast-paced environment.
  • Strong written and verbal communication skills with excellent attention to detail.
  • Proficiency in Microsoft Office Suite; experience with CRM systems (Salesforce highly regarded).
  • Strong problem-solving skills and ability to manage competing priorities.
  • A collaborative, team-first mindset with a genuine passion for customer service and sustainability.

When you join Visy, you can expect:

You'll be part of a team driving positive environmental change while building a rewarding career. At Visy, our people are recognised, supported, and challenged to achieve beyond expectations.

Apply now

Please apply now or visit to find out more.

You will be required to meet Visy's employment criteria which will include a criminal history check and pre-employment medical (including drug & alcohol testing).

Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.

Applicants must have full working rights in Australia.

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