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Claims Consultant

2 weeks ago

Sydney, New South Wales, Australia B & K Consulting Full time $80,000 - $120,000 per year

Due to the growth of their business, our client is looking for a talented Claims Assessor (Retail) to manage a Portfolio of TPD (majority) and IP Claims. It's a business which is growing and has a strong reputation on the market for robust and fair claims management and a strong, experienced leadership team.

Responsibilties:

  • To provide a personal and empathetic service to all Life Customers and be responsible for the proficient management, and assessment of all Life Claims within the stated authority limits.
  • To assist the Claims Team as a whole with managing workflow
  • Assess and manage claims within set authority limits
  • Assist with data for claims reporting
  • Claims general customer service enquiries
  • System testing as required
  • Claims process improvement

Internal Stakeholders

  • Claimants
  • Advisers
  • Reinsurers
  • Rehab consultants
  • Strategic Specialists
  • Forensic Accountant
  • Chief Medical Officer
  • Investigators
  • Police and Coroners
  • Claims Assessors
  • Claims Administration team
  • Operations
  • Life Claims Committee
  • Actuarial
  • Finance
  • Product
  • Legal
  • Underwriting
  • Distribution
  • Compliance

To be successful in this role, you really need proven experience in a similar role in life insurance and demonstrated dedication to service and operational excellence. Knowledge of relevant legislation and governing principles is also needed as you will manage a variety of claims (some high value). It's a split WFH culture with 3 days in office and they encourage 4 days in during the training period and whilst getting to know the team.

If you are looking for your next role in retail claims and want to join a growing business, then this might be the role for you and please reach out to John Molony ).

Relevant tertiary qualification preferred.