Program Support Coordinator

Are you passionate and motivated individual eager to empower people with disabilities and make a meaningful impact? Join Transform NDIS Support (TNS) and help our participants live meaningful and fulfilling days.

At Transform NDIS Support, we are seeking a dedicated Program Support Coordinator to lead and manage our frontline teams, ensuring high-quality and person-centered support services for our participants.

About Us

Transform NDIS Support (TNS) is a registered NDIS provider committed to delivering compassionate, person-centred care for individuals with disabilities. We operate in a dynamic and rewarding industry, offering daily opportunities to make a real impact and grow personally and professionally.

About the Role

The role reports to the Care Manager and is responsible for overseeing the day-to-day operations of our disability support services. You will lead a team to coordinate services, drive continuous improvement, and build strong relationships with clients, families, and stakeholders, supporting TNS mission to enhance the lives of people with disabilities.

Key responsibilities

• Manage and monitor disability support services to ensure alignment with client needs, NDIS requirements, and budget constraints, including rostering and care plan development.
• Supervise, train, and support team leaders and support workers to uphold professional standards and foster ongoing staff development.
• Maintain strong, person-centred relationships with clients, families, and support networks, while addressing concerns and feedback promptly.
• Collaborate with internal teams and external stakeholders to address emerging risks and ensure safe, responsive service environments.
• Ensure adherence to NDIS standards and legislation, manage incidents and risks, and maintain accurate and up to date documentation and records for each client.
• Drive service enhancements, contribute to performance reporting, and support planning and development efforts alongside the Operations/Care Manager.

Skills, Qualification and Experience

• Certificate III/ Certificate IV/Diploma in Disability and/or Mental Health or related field.
• Must have at least 2 years experience on similar role.
• Current First Aid & CPR (or willingness to obtain).
• Current and valid Driver's License & Registered Vehicle.
• Current Working with Children Check.
• Current NDIS Worker Screening Check.
• MAPA training not mandatory but desirable.

About You

• Demonstrated understanding of a person-centred approach and NDIS standards.
• Excellent verbal and written communication skills and the ability to connect with internal and external stakeholders.
• Ability to follow individual support care plans.
• Ability to develop risk & crisis management plans.
• Ability to lead and mentor team members.

In return, we offer

• Competitive salary package.
• Ongoing training and career development.
• A supportive, inclusive, and professional work environment.
• Extra leave (birthday leave), access to gym & swimming pool and on site parking.

If you meet the criteria and are ready to make a positive impact, we want to hear from you Apply now To more more about us and our services, please visit our website.

We will be in touch to get you started ASAP Please note that only shortlisted candidates will be contacted.

Join us in our mission in transforming lives and building capability for everyone, while embodying our core values of Accountability, Care, Collaboration, Integrity and Respect.

Transform NDIS Support (TNS) are committed to an inclusive workforce and encourage applications from people of culturally diverse backgrounds, including those who identify as Aboriginal or Torres Strait Islander.