Service Support Consultant

6 hours ago

Granville, New South Wales, Australia Citrus Group Pty Ltd Full time $60,000 - $80,000 per year

Our client is a prominent betting agency in Australia, currently expanding their operations. We are looking for individuals who can deliver exceptional service and thrive in a fast-paced environment. This role involves working in a high-volume call center, making it ideal for candidates who excel in dynamic settings.

Based in Granville, the call centre is at the forefront of bringing to life their purpose - "Excitement with Integrity". This contact centre role is pivotal in supporting their venue partners across their core business operations. On-the-job training will be provided to bring you up to speed with all their products.

  • Experience working in the gaming industry is essential.
  • Hospitality experience where you have worked with poker machines and other gambling machines is also highly regarded.
  • Call centre experience is highly desired.

We're looking for candidates with a strong background in customer service, coupled with resilience and enthusiasm.

What you'll do:

  • Answer inbound calls and webchats, meeting measured KPI's focusing on quality of service.
  • Support their venue partners with various tasks associated with maintaining products, services & facilities at their venues.
  • Answer calls in a timely and efficient manner.
  • Deliver an exceptional customer service experience to all customers.
  • Handle escalations, provide appropriate solutions and alternatives within a timely manner and follow up to ensure resolution.
  • Maintain accurate records of venue calls.
  • Comply with confidentiality and privacy policies.
  • Identify opportunities to improve administrative processes to enhance customer experience and/or to drive efficiency for our client.

What's in it for you?

  • Industry competitive wage which exceeds award rate.
  • This is an outstanding opportunity to work in a great team environment, further develop your customer service experience and learn more about the gaming and entertainment industry.
  • Hybrid work model following our client's Work from Home (WFH) policy, allowing flexibility for remote work once working independently and competently
  • Team activities including lunches and office events.
  • Granville based location with free onsite parking and 2 minutes' walk from public transport.
  • A dynamic and friendly office environment with opportunity for quick career advancement.

Role Details:

  • Casual position
  • Operational hours are between 10am – 7pm 7 days a week.
  • Rotating roster is provided 4 weeks in advance.
  • You must be available to work a rotational roster between the operating hours. Your shifts may include starting at 10am or ending at 7pm or as determined by the business needs.
  • Your days and hours of work each week will be determined by the business needs.

As this position involves working within the gaming industry, successful candidates will undergo a full probity check.

If you're interested in joining this fantastic team, APPLY now to learn more about this exciting opportunity

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