Senior Support Worker

Do you have a passion for enabling people living with disability to live a meaningful life of their own?

Do you want to belong to a community that enables its people to Create, Connect & Grow ?

Inala is a community supporting adults living with intellectual disabilities. We have a commitment to personal and known relationships, providing excellence in individualised support and creating a sense of community. We look for people who share these ambitions and our approach by showing respect for every individual, being empathetic and creative, and demonstrating integrity in all aspects of their work.

Full-time Senior Support Worker Job Opportunity

An exciting opportunity exists for a highly motivated, truly committed and passionate about making people's lives better. This position will see the Senior Support Worker (Day Services) mentoring and leadership within allocated day service (s). The role will lead, guide and mentor the team to ensure the programs are being delivered to a high standard of quality customer service. The Senior Support Worker will be working with the quality team to undertake service audits and ensure to implement corrective actions within identified timeframes in line with the NDIS practice standard requirements.

Reporting to the Day Services Manager, located in Eastern Suburbs with working hours Monday to Friday, office hours.

In your role you will be responsible for:

• Model Inala's leadership and culture expectations in your day-to-day operational responsibility with the direct L1 / L2 support staff
• Ensuring participants' community access spending is accounted for and reconciled Monitoring currency of all participant files, support documents filing within your service(s)
• Ensuring incident reports are completed and any actions required by the Service Coordinator or management are implemented in line with the risk category and incident response for category 1, 2 and 3
• Responding to and supporting direct support staff with incident / complaints
• Ensuring compliance obligations for Inala are adhered to, including statutory record keeping and reporting, incident reporting, WHS, feedback and complaints management with regulatory compliance.
• Working with the Service Coordinator to ensure operational practice / systems, processes and procedures are embedded into the services.
• Completing and submitting Service Improvement Forms to the Service Coordinator for any identified service improvement
• Monitoring and updating daily schedules and participant allocations
• Assisting in the weekly claiming/attendance data is accurate against supports delivered
• Assisting with timesheet data entry
• Assisting in the preparation of information for the weekly highlight report
• Supporting the Service Coordinator with Inducting new staff in accordance with Inala policies and procedures
• Liaising with the Service Coordinator and as necessary Human Resources re: any performance, Industrial Relations or WHS matters
• Ensuring that Inala is compliant with NDIS Quality and Safeguards Commission and Practice Standards and other relevant legislative requirement standards.
• Ensuring participant supports and services are delivered to a high level of service excellence based on participant goals aspirations and desired outcomes
• Identifying, developing, implementing, and evaluating continuous quality improvement activities which include accreditation processes, risk management, complaints management, incident management and reporting, health and safety etc.
• Following relevant legislation and guidelines for disability services, including the NDIS Code of Conduct, the Disability Act and the NDIS Act.
• Ensuring that all relevant reconciliations are conducted at a service level and any discrepancies are identified, recorded and escalated

Essential Criteria

• Certificate III or higher in Disability/Community Services or equivalent
• Commitment to the human-centered Ethos and approaches of Inala
• Full working rights in Australia
• Fully vaccinated against COIVD-19 (3 doses)
• Current Australian Driver Licence
• Current First Aid Certificate (or willingness to obtain)
• In-depth working knowledge of the National Disability Insurance Scheme (NDIS), rules and operational guidelines and experience in coordinating a range of community-based supports and methods to achieve participant goals.
• NDISWC (or willingness to obtain)
• Completion of the NDIS Online Workers Module
• In-depth knowledge of Rudolf Steiner philosophy
• Hands-on creative art experience like visual arts, music, dance and theatre

Desirable Criteria

• Excellent interpersonal skills that value individual and cultural diversity and which foster productive working relationships with a wide range of stakeholders.
• Demonstrated ability to identify and provide a range of solutions to complex challenges, barriers and risks that face participants and work with stakeholders to manage such challenges.
• Demonstrated experience working collaboratively with a small team where you show excellent communication skills and a willingness for continuous learning.
• A 'Can Do' Attitude with a Customer Service Focus
• Interest in art and/or music
• Demonstrated ability to understand the Inala Vision, Core Values and Principles of the Inala Ethos and willingness to work within the Ethos of Inala

Qualities

• Enthusiastic and positive
• Attention to detail
• Eager to engage, communicate and support our clients in team and within their home environment
• Embrace and connect with Inala's vision and core values
• Sense of humour, responsibility and initiative

If you have what it takes, please do not hesitate to send your resume and a cover letter highlighting "Why" you believe you are the best candidate to be considered for this opportunity.

Your application should include how you meet the core competencies of the role and demonstrate your position-specific knowledge, qualifications, and experience.

Other information:

Hours: Permanent Full-Time (152 hrs / 4 weeks)

Location: Inala Eastern Suburbs – Vaucluse and Watsons Bay

Reports to: Day Services Manager

Commencement: Immediate start available

Remuneration: Inala Enterprise Agreement Level 3

Application Process: Applications to be completed via Indeed

Job Types: Full-time, Permanent

Pay: $73,000.00 – $79,000.00 per year

Benefits:

• Maternity leave
• Parental leave
• Referral program
• Salary packaging

Application Question(s):

• Do you have a special interest in music or art?
• Do you have proven experience in pursuing Rudolf Steiner philosophy in care programs?

Education:

• Certificate I - IV (Required)

Experience:

• working for NDIS provider: 2 years (Required)

Licence/Certification:

• First Aid Certification (Preferred)
• NDIS Worker Check (Required)
• Driver Licence (Required)

Work Location: In person

Application Deadline: 06/10/2025