Temp - Claims Consultant

19 hours ago

Melbourne, Victoria, Australia IAG AUS Full time

At IAG, we're ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

Make a real impact by supporting customers through the motor claims process in a fast-paced inbound call centre environment. You'll navigate a high volume of calls and correspondence from customers, brokers, and insurance providers, ensuring every interaction is smooth and efficient. 

This role involves managing claims, resolving inquiries and complaints, and maintaining compliance with state legislation. You'll deliver exceptional customer service while mitigating risks and addressing issues promptly. Comprehensive training will set you up for success.  This is a 3 month temporary role based in Naarm (Melbourne) working full time, 08.30AM to 5.00PM, Monday to Friday.

What You'll Do

• Guide customers and stakeholders through the motor claims process for a smooth experience

• Handle a high volume of inbound calls and correspondence from customers, brokers, and insurance providers

• Manage claims accurately, including processing police report requests

• Resolve inquiries and complaints promptly while mitigating risks

• Ensure compliance with state-specific legislation and company policies

• Maintain accurate records through data entry, document management, and spreadsheet updates

• Collaborate with team members to meet service and compliance standards

What You'll Bring

• Highly developed communication skills to engage with customers, brokers, and stakeholders effectively

• Attention to detail and accuracy in data entry and document management

• Customer-focused mindset with a commitment to resolving issues promptly

• Problem-solving skills and adaptability to changing priorities

• Strong digital literacy with the ability to confidently navigate multiple systems and platforms

• Demonstrated ability to remain calm and focused in a high-volume, compliance-driven environment

Applications close: Thursday 8 January :59PM AEDT

Adjustments and Support 
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation. 

More About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference.

We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees. 

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