Liability Claims Consultant

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.
Overview

• Individual development planning & multitude of learning pathways
• Organisation which celebrates collaboration and innovation
• Something for everyone - range of employee benefits, discounts and wellbeing programs

About the role

As a Liability Claims Consultant, you will specialise in managing complex General Liability claims for key customers within our Comcover Claims Portfolio. Not only is this an opportunity to step into an interesting, diverse and unique General Liability claims portfolio, you will be able to join a team of dedicated and experienced liability insurance experts to support your development and learning. Our team is searching for an experienced Liability claims consultant, or Claims Specialist looking to solidify their career within our Global Brand in this rare opportunity, or a legal professional looking to make a transition into Liability Claims handling (and away from billable hours)

How you'll make an impact

You will add value to your team across the following:

• Managing a broad portfolio of complex liability claims end to end including General Liability, and Employment Practices Liability
• Interpreting policy wording and apply accurately
• Providing recommendations on indemnity, liability, quantum, reserving and settlement
• Managing claims of varying complexities
• Liaising with various third-party providers including Solicitors, Loss Adjusters, Comcover Members and Barristers
• Settling claims within client service instructions, company guidelines and delegated authority
• Attending mediations where applicable (interstate travel may be required on occasion)
• Complying with relevant and policy requirements
• Resolving complaints in accordance with company guidelines

About you

What we're looking for:

• Australian Citizenship is essential (to be eligible for this position, our successful candidate must complete a Commonwealth Security Clearance which requires Australian Citizenship)
• Liability Claims experience in public liability and/or professional indemnity claims, or general insurance claims management experience
• The desire to learn and progress within this collaborative and talented team
• Well-rounded communication and interpersonal skills
• Strong time management and organizational skills, with ability to work in a fast-paced environment
• A degree in Law or an insurance qualification related to Insurance is (desirable)
• Legal professionals with an interest in and exposure to general liability claims (desirable)
• Industry specific ANZIIF qualifications (desirable)

What we can offer you:

• Attractive remuneration packaging & flexible work arrangements including Work from Home (Hybrid);
• Paid Parental Leave;
• Excellent working environment – our team at GB is renowned for it's dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities;
• Exciting career – as our Company grows, so do the opportunities for our people;
• Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts;
• Service recognition awards and employee assistance program for yourself and immediate family members;
• A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs;
• Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers);
• Reproductive leave;
• Birthday Club - have a day off during your birthday month as a gift from GB

To Apply

If this sounds interesting to you – we want to connect

If are interested in being part of a supportive, high-performing team with a positive culture, and think you can make an impact then please apply today, click on Apply for this Job

Australian Citizen is required to be eligible for employment in this position.

Agency applicants will not be considered for this role.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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