Lead PC Device Refresh Co-Ordinator

Job Description:

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.  

People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver technology services that move the world.  

The PC Device Refresh Co-Ordinator & Deployment Technician (Senior / Lead) is a hybrid role responsible for the management, strategic coordination and the hands-on delivery of end-user computing device refresh programs.

The role ensures the smooth planning, scheduling, deployment, and retirement of devices in accordance with organizational standards, while providing a high-quality end-user experience.

This position plays a critical part in reducing downtime, ensuring data integrity, and maintaining accurate asset records across the enterprise.

Citizenship or Perm Residency required for security reasons.

Planning & Coordination

• Develop, maintain, and deliver the device refresh schedule in alignment with business priorities.
• Conduct site readiness assessments, verify asset inventories, and confirm user requirements.
• Coordinate procurement, delivery, imaging, and staging of devices.
• Liaise with business units to schedule deployments with minimal disruption.
• Maintain up-to-date Standard Operating Procedures (SOPs) for refresh activities.

Stakeholder Management & Communication

• Act as the main point of contact for all refresh program communications.
• Provide clear instructions and expectations to end-users prior to deployment.
• Collaborate with IT teams, vendors, and department managers to meet deadlines.

Technical Deployment & Support

• Image and configure new devices according to organizational policies.
• Install required software, configure network settings, and apply security standards.
• Perform user data migration, profile transfer, and functional validation.
• Provide on-site and remote support during the refresh process.
• Decommission and securely wipe old devices in compliance with security and environmental guidelines.

Monitoring, Reporting & Quality Assurance

• Track progress against deployment schedules and escalate risks or issues.
• Maintain accurate device records in the organization's asset management system.
• Produce regular status reports, including deployment metrics and user feedback.
• Conduct post-deployment quality checks to confirm system readiness.

Continuous Improvement

• Gather end-user and stakeholder feedback to improve deployment processes.
• Identify opportunities to streamline workflows and enhance the refresh experience.

Skills & Competencies

• Strong organizational and project coordination skills.
• Excellent communication and stakeholder engagement abilities.
• Proficiency in Windows operating systems, Microsoft 365, and enterprise software.
• Hands-on experience with device imaging tools (SCCM, Intune, MDT).
• Working knowledge of IT Service Management (ITSM) and Asset Management systems (e.g., ServiceNow).
• Troubleshooting skills for hardware, software, and connectivity issues.
• Ability to work under pressure and manage multiple priorities.

Experience & Qualifications

• Minimum 5–8 years' experience including leadership or mentoring responsibilities in IT support, desktop deployment, or IT coordination roles.
• Demonstrated experience with large-scale device refresh or deployment projects.
• Understanding of IT asset lifecycle management and disposal processes.
• ITIL Foundation certification (desirable).
• Relevant technical certifications such as CompTIA A+, Microsoft MCP (advantageous).

Key Performance Indicators (KPIs)

• Timely and accurate completion of scheduled refreshes.
• User satisfaction levels post-deployment.
• Accuracy of asset data in tracking systems.
• Reduction in post-refresh incidents or downtime.
• Compliance with security and disposal requirements.

We are an Equal Opportunity Employer  

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge.  

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.