
Service Centre Agent
2 weeks ago
Role:
Service Center Agent (Genesys + ServiceNow)
Location:
Melbourne
Duration:
1 Month
Must-Have Skills
- Hands-on experience with the Genesys Contact Center platform
- Experience with the ServiceNow ticketing system
- Strong communication and customer service skills
- Ability to work within SLAs and follow escalation procedures
- Experience liaising with end-users and collaborating with internal support teams (L2/L3)
Additional (Good-to-Have) Skills
- Network Design & Implementation: High- and low-level design of IP networks (telco industry)
- Developing & Implementing Security Architecture
- Network Security (firewalls, IDS, NAC)
- Documentation & Standardization (configurations, procedures, policies)
- Collaboration with solution architects & stakeholders
- Threat modeling and IT architecture assessments
- Designing enterprise security architecture (network, application, cloud)
- Remediation of vulnerabilities & architectural gaps
- Developing cybersecurity standards, frameworks, and strategies (aligned with NIST, ISM, Essential 8, VPDSS)
- Conducting threat and risk assessments on legacy systems
- Creating Security Architecture Catalogues
Preferred Certifications
- CCIE, CISSP, CCSP, CISM, PCNSE
Turing Consulting
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