Client Retention Officer

1 week ago

Sydney, New South Wales, Australia Compare Club Full time $90,000 - $120,000 per year
  • CBD Location - Close to Public Transport
  • WFH 1 day after 6 months
  • Free Snack Bar and Coffee Machine

At
Compare Club
, we're all about helping Australians make smarter, more confident decisions about life insurance, health insurance, and more. As we continue to grow, we're on the lookout for driven, customer-focused professionals to join our
Life Insurance team
.

If you have a background in
sales
,
customer service
, or
retention
, and love making a difference in people's lives, this is your chance to step into a role where your work truly matters.

What You'll Do

  • Be the first point of contact for clients with existing life insurance policies – guiding them through updates, renewals, premium changes, and more.
  • Support retention efforts by providing tailored advice, resolving client issues with care, and ensuring long-term satisfaction.
  • Offer comparison quotes and assist with new applications when clients are ready to explore their options.
  • Identify and act on cross-sell and upsell opportunities within our loyal customer base.
  • Build relationships with underwriters and case managers to ensure smooth processes and great outcomes.
  • Work closely with our offshore retention team to deliver consistent, high-quality service.
  • Collaborate with internal teams to provide a seamless customer experience from start to finish.

What You'll Bring

  • 3+ years of experience in sales, customer service, retention, or a related field.
  • Experience in life insurance or financial services is a plus – but not essential.
  • Confidence handling client objections, complaints, and navigating compliance.
  • A genuine customer-first mindset and excellent communication skills.
  • A proactive, team-oriented attitude and the ability to spot new opportunities to support and retain clients.

Why Join Compare Club?

  • Be part of a fast-growing, supportive team where your impact is felt every day.
  • Work with a business that's reshaping how Australians protect their families and futures.
  • Enjoy real opportunities for career progression and professional development.
  • Make a meaningful difference in the lives of customers at critical life moments.

Ready to grow your career while helping others protect what matters most?
Apply now and become a trusted voice for Australians navigating their life insurance journey.

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