Technical Services Specialist
20 hours ago
We are Fujitsu
We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.
About the role
We are seeking an experienced Technical Services Specialist - Formal Messaging to form part of a 24/7 close-knit team in performing the coordination and support to customer Messaging within the Defence strategic environment. Reporting directly to the Formal Messaging Team Leader, this role provides a critical function in supporting ongoing customer operations on a day-to-day basis.
About you
Responsibilities and Accountabilities:
Monitor servers, messaging queues and gateways. Providing level one and two support for several applications contained within, and creating, modifying, deleting and maintaining user accounts for these applications. Provide confirmation of successful and timely delivery of formal messages to the customer via several methods. Conduct onsite security-specific activities. Ensure that all day to day activities are in line with the relevant security requirements, Procedures Manual and other relevant standards (including treatment of classified materials). Customer relationship management and training/workshop even delivery.Requirements:
AGSVA Security Clearance essential. Experience within the Defence ICT environment. Ideally experience in Defence Communications Facility. Ability to work to tight deadlines and under pressure and knowing when to escalate issues. Proven ability to work well within a team environment. Problem solving skills with the ability to understand and interpret complex situations and activities. Ability to work on a 24/7 roster.Why Fujitsu?
We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI (Australian Workplace Equality Index) Gold Employer status and Rainbow Tick certification for LGBTI inclusion show that we value an inclusive culture. We offer tailored career paths across our global organization to support your professional and personal growth. Our customers trust us. We have an excellent reputation across the region and globally. Best in class reward and recognition programs flexible work, volunteering leave and more. We live our values of aspiration, trust and empathy, all day, every day.As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity and inclusion strategy, we welcome applications from women and gender diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders. Applicants who identify as transgender or gender diverse can view a copy of our Frequently Asked Questions to assist with the recruitment journey. For all other general inquiries, please contact
If you don't tick every box in this job description, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email
Search Firm Representatives Please Read Carefully
Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.
PLEASE NOTE:
Due to the inherent requirements of the role, candidates must be Australian Citizens and hold a minimum Baseline Australian Federal Government Security Clearance. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI ACT).
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