General Manager

As General Manager of Employment Services, you will lead the delivery of four diverse and impactful programs across multiple regions: Workforce Australia, Career Transition Assistance, Transition to Work and Parent Pathways. Each program brings unique opportunities and challenges, working with a wide age range of participants and balancing both outcome-based and non-outcome-based contracts. With a footprint spanning SA, NSW, VIC and the ACT, you will guide a team of around 120 passionate staff through three experienced State Managers.

Reporting directly to our Chief Operating Officer, this is your opportunity to shape the way we deliver services while championing a culture that lives and breathes our values. You will embed strong processes, nurture an engaged and purpose driven workforce, and drive performance and sustainability across the portfolio. If you are a dynamic leader who thrives on balancing people, culture and results, this is your chance to create lasting impact in communities across the country.

Key responsibilities

• Lead, manage and maintain a positive workplace culture that aligns with our values and inspires teams to be their best.
• Implement operational plans that deliver on organisational and portfolio level strategy.
• Ensure performance results across multiple operational lines are ahead of national average and/or competitors.
• Drive consistent, high quality service delivery by embedding effective procedures and processes across all areas of operation.
• Deliver sustainable profitability through effective financial oversight, operational efficiency and identifying opportunities for growth.
• Oversee reporting and operational performance metrics, adjusting strategy where required.
• Ensure compliance with legislative, contractual, and regulatory requirements.

Skills and Experience

We are seeking an experienced leader with:

• Proven ability to lead large, diverse teams and develop leaders to meet emerging organisational needs.
• Strong communication and relationship management skills, with the ability to influence and consult with a wide range of audiences.
• Demonstrated experience delivering high quality, compliant services within complex contracts and diverse participant cohorts.
• Solid commercial acumen with experience in financial management, business performance monitoring and driving sustainable profitability.
• Track record of embedding processes and systems that support service quality, customer relationships and operational efficiency.
• Strategic thinker with the ability to identify growth opportunities, manage risk and deliver innovative solutions aligned to organisational purpose and values.
• Experience working with Workforce Australia contracts and stakeholders, with a deep understanding of governance, compliance and sector requirements.

Benefits

• Competitive salary with performance-based incentives.
• Flexible working environment with a focus on work life balance.
• A supportive and dynamic team environment.
• Opportunities for professional development and career growth.
• Access to ongoing training and industry networking events.
• Birthday leave – a paid day off for your birthday.
• Additional week of leave after 3 years of service.

Organisation Details

Sureway is a values-driven organisation founded in regional NSW more than 30 years ago. Our purpose: 
Changing Lives, Building Stronger Communities
 ensures we deliver quality Employment, Training, and Health services across ACT, NSW, QLD, SA, VIC and WA. In the last 3 years we have supported over 45,000 people and we pride ourselves on delivering high quality services that make a real difference.

This position requires the successful applicant to undertake a National Police Check, Working with Children Check and relevant state-based screens. Applicants also must have the right to work in Australia.

We strive to create a culturally safe environment which allows people to feel supported in their identity and culture. We celebrate diversity and welcome applications from people of all backgrounds including Aboriginal & Torres Strait Islander peoples, individuals with disabilities, people with lived experience, individuals from LGBTIQA+ communities, and those from culturally and linguistically diverse backgrounds.