Parts Interpreter/Customer Service

1 day ago

Redcliffe, Western Australia Cooper Fluid Systems Full time $60,000 - $90,000 per year

Available for immediate start

About your new company

With a national network across Australia, Cooper Fluid Systems provides hydraulic, pneumatic, lubrication, fire suppression and fluid transfer solutions to customers throughout Australia. If it involves moving oil, grease, water, air, or fuel, we take pride in being able to design a system for it. We are recognised as an industry leader across the mining, construction, manufacturing, agriculture and defence industries. We are looking for highly motivated Customer service focused individual to join our Perth team.

About your new role

We are looking for a highly motivated Customer Service/Internal Sales professional to join our team based in Perth -Redcliffe. In this role, you will require a customer focused attitude, enthusiasm for learning, and your key responsibilities will include:

  • Interpret customer's needs and translate to product specifications via face-to-face, telephone or email communication.
  • Provide exceptional customer service by processing customer orders in an accurate and timely manner.
  • Building customer relationships and promoting excellent levels of customer service.
  • Provide quotations and maintain pricing on customer's orders.
  • Stock enquiries from internal (branch network & workshop) and external customers.
  • Ensure continuous improvement to service levels internally and externally.
  • Monitor branch emails and external customer EDI imported orders as required.
  • Actively participate in product training sessions as required.

About you:

You will have prior experience in a fast paced, customer focused role, ideally within an industrial environment.

Additionally, you will have:

  • A professional approach to timely and professional response to customer enquiries and quotes.
  • Proven experience in the use of Microsoft Office suite of programs.
  • The ability to coordinate changing priorities.
  • An Australian Drivers License.
  • The ability to communicate effectively and professionally in a fast-paced environment.

This is an excellent opportunity to obtain a full-time secure position with a company that is successfully operating all over Australia and New Zealand, with ongoing career prospects. Candidates will be required to undergo a pre-employment medical, including drug & alcohol testing and police check.  

Why work for us  

We are a solutions-based business with a big focus on our people. In addition, you will be rewarded with:

  • Career growth opportunities;
  • Full training on our products and services;
  • Competitive salary package including incentive plan;
  • An excellent team culture and environment;

We are a successful organisation with offices in Australia & New Zealand and are committed to the safety, education, and ongoing professional development of our employees. If this opportunity sounds suited to you, apply now. 

Coventry Group Limited is an Equal Opportunity Employer. Privacy Statement: Coventry Group Ltd is committed to protecting the privacy, confidentiality and security of personal information provided by yourself to the Group. As such all information provided will be stored and maintained according to the legislative provisions of the Privacy Act and any other relevant legislation.

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