Success Architect, APAC CS

Description
About the Role

We are hiring a Success Architect to lead strategic client value realization for our top enterprise customers across China, Japan, ANZ, and South Asia. You will act as the senior-most post-sales advisor, working closely with C-level stakeholders to design and deliver solutions that drive retention and growth.

Success Architects play a pivotal role in supporting Meltwaters's most critical and strategic customers. They provide expert guidance on solution design, ensuring scalability, and adherence to best practices. They help optimize efficiency and reliability while proactively identifying risks and recommending improvements to maintain technical health. Additionally, they offer strategic insights into enabling customers to plan, develop, and evolve their implementations effectively. Success Architects empower businesses to maximize their investment, aligning technology with business goals for long-term success.

Key Responsibilities

• Help drive Gross Revenue Retention (GRR) for Enterprise accounts in APAC
• Partner with Client Success and Sales teams to drive executive alignment, product adoption, and renewal success.
• Partner with our most strategic and high-priority customers, assessing their implementations and delivering expert recommendations on technical architecture, solution design, application lifecycle management, reliability and feature adoption.
• Serve as a trusted technical SME within the broader Customer Success organization, providing both proactive and reactive guidance on architecture, technology strategy, thought leadership and product best practices. You will help the team stay at the forefront of innovations, ensuring they are equipped with the latest product developments, best practices and emerging trends.
• Simplify complex technical concepts for diverse audiences, from technical teams to executive leadership, positioning yourself as a trusted advisor in key business and technology discussions.
• Identify capability gaps and design inefficiencies, recommending product enhancements or creative custom solutions that drive customer success and long-term adoption.
• Collaborate with internal and external partners, fostering connections that drive customer success, product improvement and overall business growth.
• Uncover new and evolving use cases and buying centres.
• Act as the voice of the customer to influence product development and roadmap
• Deliver thought leadership in client forums and regional events

What We're Looking For

• 8+ years in enterprise account management, consulting, or SaaS customer success
• Familiarity with APIs and integrations. Knowledgeable in data structuring and data architecture. Ability to become a platform expert.
• Experience working with C-level stakeholders in China, Japan, ANZ, and SEA, ideally with consumer intelligence, marketing, communications and/or PR personas
• Strong understanding of enterprise SaaS value drivers (esp. analytics, media intelligence, data)
• Exceptional communication, commercial judgment, and problem-solving skills
• Comfortable navigating matrixed global organizations

What We Offer:

• Enjoy flexible paid time off options for enhanced work-life balance.
• Gym & wellness allowance through our partnership with ClassPass.
• Community Outreach Days get involved & undertake charity work or volunteer as paid days off, based on employee tenure.
• Car Lease Benefit partnered with Autopia, the perk of novated leasing, a tax-effective way to own and run a car.
• Employee assistance programs cover mental health, legal, financial, wellness, and behaviour areas to ensure your overall well-being.
• Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
• Energetic work environment with a hybrid work style, providing the balance you need.
• Benefit from our family leave program, which grows with your tenure at Meltwater.
• Thrive within our inclusive community and seize ongoing professional development
• opportunities to elevate your career.
• Full Time position
• 120-140k base plus OTE

Where You'll Work:

Sydney/Melbourne

When You'll Join:

2025

Our Story

At Meltwater, we believe that when you have the right people in the right environment, great things happen.

Our best-in-class technology empowers our 27,000 customers around

the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.

Our award-winning global culture drives everything we do and creates

an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along

the way.

We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.

We're proud of our diverse team of 2,200+ employees in 50 locations across

25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career.

We are Meltwater. Inspired by innovation, powered by people.

Equal Employment Opportunity Statement
Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.