Call Centre Operator

5 days ago

Jandakot, Australia WorkPac - Rockingham Full time $60,000 - $80,000 per year

  • Competitive hourly rate with shift penalties and overtime opportunities

  • 4 days on, 4 days off rotating 12-hour shifts (6am–6pm / 6pm–6am)

  • Comprehensive training provided; no prior fire industry experience required

Short Description:

Join the team in Jandakot as a Call Centre Officer/Monitoring Operator. This role offers a structured 4 on / 4 off rotating roster, competitive pay, and a supportive work environment.

About Our Client:

Our client is a global leader in fire protection and security solutions. With over 200 years of history, providing essential systems and services, including fire detection and suppression, to clients across Australia and beyond.

About the Position:

As a Monitoring Operator, you will:

  • Monitor alarm systems across WA, VIC, ACT, and NSW

  • Book after-hours jobs and dispatch technicians nationwide

  • Handle inbound and outbound calls, performing basic troubleshooting

  • Ensure all alarms and calls are actioned promptly

  • Maintain professional communication with internal and external customers, including Emergency Services

  • Support various business areas, including Customer Service

  • Perform customer verifications and resolve complaints as per procedures

Key Responsibilities Include:

  • Actioning all alarms and calls in accordance with Response Centre procedures

  • Communicating effectively with internal and external customers

  • Scheduling and dispatching technicians to customer call outs

  • Maintaining a reputation for caring and professional service

Skills and Experience Required:

  • Strong customer service experience, preferably in monitoring or emergency call centres

  • Excellent interpersonal and communication skills

  • Proficiency with technology and quick adaptability to new systems

  • Ability to work rotating 12-hour shifts (6am–6pm / 6pm–6am)

  • National Police clearance or ability to obtain

  • First Aid qualification or ability to obtain

Benefits:

  • Permanent position with a supportive team

  • Excellent work-life balance with a 4 on / 4 off roster

  • Competitive hourly rate with shift penalties and overtime opportunities

  • Employee assistance programs

Apply Now:

Click on the apply button or for more information contact:

Name: Rebecca Ross

Phone: or Email: [email protected]

Job Order Reference Number: 7019J

  • Fire Alarm Monitoring Operator

    2 weeks ago

    Jandakot, Australia Chubb Fire & Security Group Full time $70,000 per year

    Fire Alarm Monitoring OperatorCode Red part of Chubb Fire & Security, an industry leader and part of the API Fire and Security group of companies, are looking for Monitoring/Contact Centre Operator to join our Perth team.The role is in Jandakot, which is part of the Cockburn council area of Perth. With free parking on site and a short bus ride away from...

  • Call Centre

    1 week ago

    Jandakot, Australia Good Drinks Australia Full time

    **Introduction**: About Us At Good Drinks Australia, we continue to redefine the landscape of beer and alcoholic drinks. Become part of a company where a vibrant workplace culture meets an iconic family of brands. Whether you’re drawn to the excitement of brewing or the allure of brand strategy, Good Drinks offers a dynamic environment where your...

  • Distribution Centre Staff

    1 week ago

    Jandakot, Australia Reece Group Full time

    Distribution Centre Staff - Warehouse Worker (Jandakot) **About Reece** Reece is an Australian success story that continues to go from strength to strength. Here you can be part of fun team environment doing work that matters. **Company Benefits** - Ongoing training & career development opportunities - Team member discounts on company products - Paid...

  • Network Operations Coordinator

    2 weeks ago

    Jandakot, Australia ATCO Gas Australia Full time

    Opportunities for development and learning are abundant at ATCO. Our employees come from different backgrounds, have different experiences, and have the ability to grow into senior roles. Once you come on board, you will experience a feeling of belonging as part of the ATCO team. Choose how you want to develop professionally, and we’ll be there to support...

  • Lo Operators

    3 days ago

    Jandakot, Australia Amazon.com Full time

    **Forklift Operators with Amazon** - Work at Amazon Australia’s Fulfilment Centre located in Jandakot Airport - Full time hours - Employee parking available onsite - Flexible work across day and night shifts - Valid **LO** forklift license required **About the role** This is a fulltime role where you will be required to be available across 4 days per week...

  • Lf Operators

    2 days ago

    Jandakot, Australia Amazon.com Full time

    **Forklift Operators with Amazon** - Work at Amazon Australia’s Fulfillment Centre located in Jandakot Airport - Full time hours - Employee parking available onsite - Flexible work across day and night shifts - Valid **LF** forklift license required **About the role** This is a fulltime role where you will be required to be available across 4 days per...

  • Glazier

    2 weeks ago

    Jandakot, Australia Acero Construction Full time

    **Glaziers** Acero Construction Jandakot, Perth WA Labourers (Trades & Services) Full time $70-$75k We are a leading Construction and Manufacturing Company located SOR. Currently, we are seeking experienced Glaziers to commence at our large operation centre in Jandakot, Western Australia. This is a long-term opportunity Monday to Friday (approximately...

  • Transportation Specialist, Transportation Operation

    2 days ago

    Jandakot, Australia Amazon Commercial Services Pty Ltd Full time

    High school or equivalent. - Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment. - Can lift up to 25kg, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach. Are you ready to solve transportation mysteries, and help Amazon deliver world class service to...

  • Warehouse Operator

    5 days ago

    Jandakot, Australia ALDI Stores Full time $60,000 - $80,000 per year

    Company Description ALDI. Good Different.With roots dating back to 1913, ALDI is proud to make a real difference to people across the world by offering top quality products for low prices. ALDI first entered the Australian grocery market in 2001 and has since grown to have almost 600 stores and 8 distribution centres in 5 states.If you've ever shopped at...

  • Transport Operator

    1 day ago

    Jandakot, Australia ALDI Stores Full time

    **Company Description** ALDI. Good Different.** **With roots dating back to 1913, ALDI is proud to make a real difference to people across the world by offering top quality products for low prices. ALDI first entered the Australian grocery market in 2001 and has since grown to have almost 600 stores and 8 distribution centres in 5 states.** **If you’ve...