Child and Family Support Worker

yourtown is a trusted provider of services for young people, with a focus on mental health and wellbeing, long-term unemployment, prevention of youth suicide, child protection, as well as support for those experiencing domestic and family violence.

Powered by yourtown, Kids Helpline is here for children and young people whenever they need us, anytime for any reason 24/7, through tailored mental health counselling services in line with their changing preferences for help-seeking.

Realise your potential at yourtown

your opportunity

yourtown's Mind 4 Kids Program provides psychological therapies and psychosocial supports for children aged to 11 years with moderate mental health issues, to improve their health, resilience and wellbeing.

The Child and Family Support Worker provides psychosocial support to families of children aged 0 – 12 years experiencing mental health challenges and associated reduced psychosocial functioning. You will assist them to build capacity and stability that aims to improve individual and family safety and enhance wellbeing and life prospects.

In this role, you'll work closely with parents to help build their confidence, strengthen parenting skills, and deepen their understanding of their child's mental health. By supporting families in this way, you'll play a key part in creating lasting, positive change in the lives of children and their caregivers.

Your role will include:

• undertake needs assessments and develop and manage collaborative case plans

• provide individual supports to care givers and children to support problem solving; social skills; peer and family connections; and practical assistance

• engage families in outreach activities in the home and in the community

• ensure families are provide with support to develop life skills; build confidence and capacity and engage with relevant services

• provide psycho-educational groups and information sessions

This position is a maximum term contract with an end date of 30 June 2026, subject to ongoing funding.

what we are looking for

You will be comfortable and skilled in working with primary school aged children through a collaborative approach with families.

You will bring:

• passion, commitment and belief in young people

• diploma level qualifications in Child Development, Human Services or similar

• minimum of 3 years' experience working with families with complex needs and vulnerability

• experience in leading, developing and facilitating individual and group interventions

• ability to communicate with and engage children and their families and ability to develop and maintain collaborative relationships with key stakeholders

• unrestricted drivers licence

your benefits

When you join yourtown you will be welcomed into a safe, inclusive, and diverse community and an established and reputable national organisation. We are a resilient, resourceful, and dedicated team who strive to make a difference and not accept the status quo.

Your employment experience will include:

• salary sacrifice options to increase your take home pay

• regular line supervision and support plus internal practice supervision

• ability to negotiate flexible work hours and work arrangements

• opportunities for internal and external professional development

• free access to LinkedIn Learning including over 16,000 learning modules

• a genuine focus on employee health and wellbeing

• yourWellness program includes free access to Calm & Centr Apps

• access to free and confidential counselling sessions for you and members of your immediate family

• access to discounted private health insurance, banking and finance, insurance, and superannuation through our partner organisations

• an environment that genuinely values diversity and cultural capability and is an equal opportunity employer

how to apply

If you believe in the power of young people and in yourself, join team yourtown and have an amazing impact on the lives of young people, their families, neighbourhoods and the wider community in Australia.

To apply, and for a full Position Description please visit:

Contact: Lily Welch | Talent Acquisition Specialist |

Applications close Wednesday 26 November 2025 at 5PM

yourtown is committed to providing services that protect and keep children, young people and adults at risk free from harm. The appointment of successful applicants will be subject to satisfactory screening for child-related employment including the completion of a National Criminal History Check and retention of a valid Working with Children Check.

The yourtown Workplace Immunisation Policy requires team members in this position to be immunised against the following vaccine-preventable diseases: Hepatitis A, Chicken Pox, Measles/Mumps/Rubella, Pertussis (whooping cough), Influenza. yourtown will provide successful applicants with information regarding mandatory vaccination and evidence requirements during the recruitment process. yourtown will reimburse costs associated with meeting mandatory immunisation and vaccination requirements, including GP consultation fees, serology testing and vaccination prescription and administering fees.

At yourtown, everybody belongs. We welcome, celebrate, and support a diverse and inclusive workforce that represents the communities in which we work.