Client Services Executive

1 day ago

Marrickville, Australia Frontline Manufacturing Sydney North Full time $60,000 - $80,000 per year

Join The Team as a Client Service Executive, who is responsible for providing excellent customer service end to end with experience from a high volume call centre background, both in bound and out bound and customer facing. Someone with attention to detail and never wants to work a weekend again

We are looking for a dedicated and proactive individual to deliver exceptional customer service from a high volume call centre background and face to face with clients. In this role, you have

1. Communication Skills

  • Clear verbal communication, easy to understand over the phone
  • Strong active listening skills, and sound phone etiquette

2. Customer Service

  • Friendly, empathetic tone
  • Patience and professionalism
  • Ability to handle complaints and resolve issues
  • Capable to manage multiple issues at one time
  • Able to service customer on phone and face to face

3. Problem-Solving Skills

  • Quick thinking and adaptability
  • Ability to resolve issues independently or escalate as needed

4. Technical Proficiency

  • Familiarity with phone systems - preferable - (Teams) and software D365
  • Sound computer literacy
  • Financial capability, cash management / sales processing skills

5. Multitasking and Time Management

  • Managing multiple calls / customer and or priorities efficiently
  • Complete work as requested and in a timely manor

6. Attention to Detail

  • Accurate recording of customer information
  • Accurate processing of financial and or customer data / instructions

7. Team Collaboration, work well with others in a small team and call centre environment

8. Maintain composure during:

  • high call volumes
  • difficult interactions
  • Internal challenges
  • Face to face customer interactions

To be successful:
* Retail or Wholesale Service centre / Call Centre at least 2 years experience, jewellery knowledge is a plus
* Inbound and outbound sales and service
* Prior experience in a call centre and or direct customer service role in retail
* Experience using phone systems (teams)
* Experienced with ERP Enterprise Resource Planning and or CMS (Content Management System) - Ideally D365 (SAP / Oracal as alternatives)
* Familiarity with customer support services and intersections on phone and face to face
* Handling both inbound and outbound calls
* Working in fast-paced, high-volume call environments
* Ability to understand and comply with company products or services

As a valued team member the offer includes:

  • A supportive and friendly team culture and no weekends
  • Opportunities for ongoing learning and career development.
  • Company discounts.
  • Birthday and end-of-year celebrations.
  • A reward and recognition program to celebrate your achievements.

If you're passionate about delivering outstanding customer experiences and want to be part of a vibrant, growing business, contact me now.

To apply online, please click on the apply button.

Alternatively for a confidential discussion please contact Jennifer Stewart on - quoting the reference number above.

Note: Not all our current vacancies are listed on job boards. Check out our Frontline Sydney North Manufacturing website for a complete listing

You can also connect with us via our social accounts for industry news, job seeking tips, and to be the first to know about new job openings

Facebook: Frontline Recruitment Group - Manufacturing Sydney North | Sydney NSW | Facebook

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