Team Leader Debt Recovery

11 hours ago

Gold Coast, Queensland, Australia City of Gold Coast Full time

About The Team
You'll join the Advanced Recoveries team within Revenue Services, working collaboratively to reduce arrears and safeguard the City's financial interests. Our team values integrity, transparency, and delivering fair outcomes for the community.

About Your New Role
As Team Leader, you'll oversee complex legal recovery processes, mentor a team of specialists, and ensure compliance with all relevant laws and policies. You'll manage relationships with external agents, handle escalated cases, and develop strategies to improve recovery outcomes.

Key Responsibilities Include But Are Not Limited To

  • Leading and mentoring the Advanced Recoveries team
  • Managing sale of land processes for overdue rates
  • Ensuring compliance with legislation and council policies
  • Collaborating with internal and external stakeholders
  • Handling complex negotiations and dispute resolution
  • Developing and reviewing debt recovery strategies

We're Looking For People Who Have

  • Knowledge of debt recovery practices and legal procedures, or the ability to learn quickly
  • Confidence in interpreting legislation and applying policies accurately
  • A proactive approach and commitment to delivering high-quality outcomes.
  • Strong leadership and case management skills
  • Expertise in debt recovery and legal processes
  • Ability to manage time, prioritise tasks, and resolve conflicts effectively

Be part of shaping the Gold Coast's future

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.

Benefits
We care about being the most flexible government organisation in Australia and we have a range of benefits to help you create the right balance:

  • 9-day fortnight
  • Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations
  • Personal and professional development courses
  • Access to 350+ fitness facilities through Fitness Passport
  • 4 free confidential counselling sessions a year for youor an immediate family member
  • 1 free nutritionist and financial advice session per year

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community. We're committed to creating a diverse workplace and inclusive culture.

How to apply

For more information, view the position brief by clicking the paperclip icon in the top right corner of this screen.

Click 'Apply' to submit your online application. Upload your Resume with a Cover Letter (of no more than 2 pages) outlining how your skills, experience and personal attributes would allow you to achieve success in this role.

Documents needs to be less than 2MB in size and PDF format is preferred. If you encounter technical issues when applying, please email

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interviewvia Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

Contact Person

Jennie Jean

Contact Email

Closing Date

Monday, 22 December 2025

Please note applications for all of our vacancies close at 10.00pm on the listed closing date.
The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply.

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