Contact Center Rep/ E-services Specialist

1 week ago

City of Joondalup, Australia All In Credit Union Full time $50,000 - $70,000 per year
THIS SHIFT IS FOR 9:30 AM- 6:30 PM

Do you have a passion for customer service, helping others find financial security, and being a part of your community? As the E-services Specialist, you'll be a vital part of our branch operations, managing various tasks that keep our digital services on track and aligned with Credit Union standards. From processing requests to tracking records and reports are maintained, your role will be central to ensuring efficiency and accuracy. This position is perfect for a detail-oriented professional with a drive to satisfy the digital support of others, multi-task, and stay organized.

 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Assists members and personnel with their telephone requests by answering questions and resolving problems pertaining to digital services that are within their authority to resolve; refers problems that are beyond their authority to the correct supervisor, vendor, or technician.Provide timely response to any and all member requests that come into the Contact Center through email, fax, chat, or any e-channel.Assure that appropriate records are maintained and required reports are prepared.  Communicate any changes or disruptions in any digital services to credit union staff to include any instructions, resolutions, or temporary solutions.Maintain accurate member account information on E-services.  Ensure that member information is consistently up to date with minimal errors.Perform other related duties as assigned.  Volunteer to assist other departments with any tasks or overflow.

Experience:  One year of similar or related experience.

Education: High school diploma or GED. 

Why Join Us?

At All In Credit Union, we believe in building a supportive and inclusive environment where members and team members alike feel valued. We offer opportunities for professional growth and community involvement within a dynamic, purpose-driven organization.

We are committed to fostering a workplace culture that exemplifies our values: Sparkle—embracing Smiling, Passionate, Accountable, Resilient, Kind, a Listener, and Empathetic.

Commitment to Equal Opportunity

All In Credit Union is an Equal Opportunity Employer.   We are dedicated to fostering an inclusive, member-focused environment. We fully accommodate employees with disabilities while ensuring exceptional service. We are proud to be an Equal Opportunity Employer of Females, Minorities, Veterans, and Disabled individuals, and we maintain a drug-free workplace.

Ready to Make a Difference?

If you're ready to make a positive impact in our members' lives, apply to join us today

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