Data Center IT Operations Technician

Job ID: 3089523 | Amazon Corporate Services Pty Ltd

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We’re the people who keep the cloud running. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure customers have continual access to the innovation they rely on. We work on challenging problems with thousands of variables impacting the supply chain—and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to deliver high standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) is growing rapidly, and we are looking for a Data Center Technician to join our expanding Infrastructure Operations team.

Data Center Operations designs, installs and maintains the world’s largest computing infrastructure. Our scope includes systems, repairing, dealing with issues, handling and tracking parts, and assisting in Data Center maintenance. Amazon Data Centers are large-scale high-density centers where you will help change the face of technology in the region.

Key job responsibilities

- In this role as a Data Center Operations Technician, you will be responsible for the on-site management of hardware lifecycle of our IT infrastructure that includes:
- Install and configure racks of hosts in line with internal SLAs
- Diagnose and repair issues for server, storage and network devices, including the physical replacement of parts
- Remediation or recovery of physical power issues on racks and participate in Data Center power & cooling events
- Shift work (4 days on and 4 days off including night shifts on a rotational basis)
- This position also has a physical component requiring the ability to lift & rack equipment using lifting equipment
- Candidates must possess a valid driver’s license and their own vehicle to travel between sites

About the team

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences
AWS values diverse experiences. If you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. You’ll find knowledge-sharing, mentorship and other career-advancing resources to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony and strive for flexibility in our working culture. When we feel supported at work and home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

- 1+ years of computer hardware troubleshooting and repair experience
- 1+ years of computer networking experience

Preferred Qualifications

- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
- Experience working in a colocation data center facility
- Hands-on experience with one or more of the following hardware platforms (e.g., Dell, HP, Supermicro) is a plus

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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