Operations Manager

This is us:

At Daimler Truck Financial Services, we are an integral part of Daimler Truck AG and we support the sale of trucks and buses worldwide as well as the implementation of new technologies for sustainable, autonomous and safer transport. We are one of the largest financial service providers for commercial vehicles in the world with around 1.900 employees in 19 countries and a contract portfolio of around 30 billion euros.  

Daimler Truck Financial Services Australia (DTFSAu) is an integral part of our global network, with our headquarters located in Mulgrave. We provide exceptional service to customers across Australia and New Zealand. Our company thrives on values such as trust, authenticity, respect, and integrity, and our culture is shaped by the strong principles and dedication of our employees. 

Your impact and responsibilities:

This is a unique opportunity to join our Operations team as the Manager Operations, based at our Mulgrave head office. In this dynamic role you will lead the strategic direction of the Operations Department for Daimler Truck Financial Services Australia and New Zealand. You'll oversee key functions including Customer Service, Collections, Dispute Resolution, Hardship, Settlements & Contract Management, and Remarketing.

Reporting into the Head of Credit Operations and Operations, your key responsibilities will include:

Strategy & Change:

• Align Operations strategy with company objectives and drive major change initiatives.
• Develop and implement plans for people leadership, technology, and process improvements.
• Challenge the status quo to foster innovation and continuous improvement.
• Optimize organizational structures and systems to improve efficiency and reduce costs.
• Identify and deliver strategic business opportunities focused on customers and partners.

Leadership & Engagement:

• Build and lead high-performing, diverse teams with a strong leadership culture.
• Drive engagement and performance to exceed service, customer experience, and business targets.
• Recruit, coach, and mentor talent, ensuring succession planning and career development.
• Manage resources effectively, including systems, infrastructure, and compliance processes.
• Promote a positive, compliant, and values-driven culture across Operations.

Business Performance & Operational Excellence:

• Oversee customer call centre, collections, hardship solutions, settlements, and remarketing functions.
• Manage third-party relationships and ensure compliance with legislation and policies.
• Monitor KPIs and cost of risk performance, driving efficiency and profitability.
• Deliver commercially sound decisions and explore new growth opportunities.
• Ensure customer satisfaction and operational excellence across all processes. 

What we are looking for:

We're seeking an experienced leader with a strong background in finance or banking (ideally automotive), and proven ability to motivate and develop high-performing teams. You'll bring deep expertise in collections, remarketing, settlements and customer service, combined with strategic thinking and change management skills. Strong stakeholder management, negotiation, and communication abilities are essential, along with a customer-focused mindset and a track record of delivering results.

A relevant business degree or relevant finance industry experience is required.

Why join us?

At Daimler Truck Financial Services, we believe that putting our people first is key to delivering exceptional service to our customers and partners. By creating a supportive and inclusive environment, we empower our employees to thrive. We offer a wide range of benefits, including discounted car leasing, paid parental leave, and various initiatives and events to promote a positive workplace culture. Additionally, we provide an Employee Assistance Program (EAP) and encourage a flexible, forward-thinking approach to work. Our dedication to our employees extends through recognition and reward programs, as well as ongoing opportunities for professional growth and development.

If you're ready to take the next step in your career, #MAKEYOURMOVE and apply now with your CV and cover letter. Applications close Monday 1st December.

This is a local, permanent role. You must have a permanent working visa for Australia / New Zealand to be able to apply for this position