Clerical Team Leader

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• Full time, 12 month fixed term contract
• Dual Heidelberg locations, with rotational shifts
• $70,100 base + up to $11,660 salary packaging + super

Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives.

About the Radiology Department

Our administration team is one of the largest in the hospital and handles close to 500 scans per day. We provide administrative support, including patient reception and bookings, electronic and manual file management, typing, data entry, results distribution and billing services to the Austin Health Radiology division.

About the role

As the Clerical Team leader, you will work collaboratively with the Administration Manager to ensure the effective management of the administration functions. This position is based across two Austin Health sites, the Heidelberg Repatriation Hospital and the Austin Hospital, and a variety of shifts are worked on a rotational basis.

A regular day will see you:

• Assist with administrative tasks and the organisation and management of admin staff, including rostering requirements, planning for leave and arranging job rotation
• Perform and overs daily reception functions to ensure that patients are booked, arrived and attended to promptly, efficiently and courteously
• Update clerical work practice standards, associated documentation, workflows and standard operating procedures

About you

You will be a dynamic, vibrant and patient focussed team member, who enjoys showing a caring attitude towards both your team and the community we serve. You will have excellent communication skills and strong general administrative skills, having gained relevant experience by working previously in a hospital or busy medical practice

You'll further bring with you:

• Previous leadership experience in a similar role
• A patient and customer focused approach to care delivery
• Flexibility to work a variety of shifts

Our benefits

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:

• Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation.
• A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program.
• Onsite childcare at Austin Hospital, easy access via public transport and car parking options.

• Mentoring and career development opportunities.

• Five weeks annual leave and monthly rostered days off.

Work with us

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures.

If you feel this role is right for you, we encourage your early application. Even if you don't meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date.

All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Steph Mok, Radiology Administration Manager at

Interested in finding out more about this opportunity? Read the position description for further details.

Application closing date: Tuesday 4 November 2025