V-SAES Virtual Admin of Volunteers

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Virtual Administrators of Volunteers are key in the smooth running of our SAES teams, providing relief for frontline staff so they can focus their attention towards our community members, especially during emergency and disaster events. This is a remote, work from home, volunteer role.

The role supports a variety of volunteer-related administration activities such as contacting volunteers, data entry, as well as assistance with onboarding volunteers and record keeping. This role is ideal for someone who appreciates volunteering, loves order, systems and quality improvement, as well as supporting a team to achieve great outcomes for the community.

Administrators of Volunteers are key in creating positive first impressions as they guide a volunteer through the early stages of their application, from initial screening calls to contacting references and general onboarding, in preparation to start their volunteer induction with their new manager. On-going, Administrators of Volunteers work alongside the volunteer's manager to maintain volunteer compliance, create regular reports and keep volunteer records up to date.

Key responsibilities:

Support volunteer recruitment with initial follow up of expressions of interest, conducting initial screening calls, arranging interview times and reference checking, supporting volunteers with applying for background checks, along with assistance with organising volunteer training.

With dynamic organisational skills, respond to incoming calls and emails from volunteers whilst also using those quieter times to do data entry, preparing documents, reports and spreadsheets.

Apply well-honed IT skills to using online systems for information entry and retrieval.

Support ongoing volunteer involvement by attending to volunteer record administration, ensuring volunteer data and integrity checks are up to date.

Support volunteer recruitment with initial follow up of expressions of interest, arranging interview times and reference checking, supporting volunteers with applying for background checks, along with assistance with organising volunteer training.

Compile regular reports of volunteers' compliance and key recognition milestones (ie years of service, birthdays).

Bring your attention to detail, professionalism and integrity to ensure that compliance and confidentiality is adhered to at all times.

Qualifications and skills (desired/required):

Reliable internet service and work from home setup (own PC/Laptop and ergonomic workspace)

Experience in administration is essential

Proficiency in Microsoft Word, Excel and SharePoint

Confident with online systems and software (or willing to learn), as well as using printers (specific on the job training will be provided)

Strong verbal and written communication skills

Background check requirements:

Background checks play an important part in our commitment to being a safe organisation. Where an applicant has disclosable history, the selection process includes a fair assessment and a risk management approach. Collection of personal information is handled per our privacy and confidentiality policies. Below is what is required for this role:

As this role involves dealing with confidential information and vulnerable people, it requires a Police Check and Working With Children/Vulnerable People Check

Time Required & Commitment:

As agreed with manager

Development opportunities with this role:

This role will give volunteers an opportunity to develop skills and build experience in volunteer administration and engagement, use of systems and software, including Workday, as well as reporting. Additionally, there will be access to a range of training opportunities and insight to the work of a large not-for-profit religious organisation with expressions in many different areas of society.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child related roles will require the successful completion of a Working with Children Check. Additionally, certain volunteer roles may require a Nationally Coordinated Criminal History Check.