Senior Manager Governance and Delivery

Job Description

• Lead delivery of a complex portfolio of uplift programs for Group Business Resilience
• Partner across all Group AOCs and functions to enhance governance, process excellence, capability uplift and to enable rapid, integrated responses to complex risks
• Fixed Term position based at our Mascot Campus

Today, we're busy planning for tomorrow. We look to the future to guide the way we innovate, helping us stay relevant and responsive in an unpredictable industry. We've always been pioneers, and we're proud to see that spirit in our people. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.

The Senior Manager Governance and Delivery – Group Business Resilience
is a critical leadership role responsible for protecting the Group's assets, people, customers and brand through the strategic direction and governance of Group Business Resilience (GBR). The role provides both strategic leadership and operational oversight to ensure the Group builds and sustains world-class resilience capabilities.

The position leads the design, implementation and ongoing refinement of strategic uplift programs to advance Group Resilience priorities. Central to this mandate is the execution of a diverse portfolio of continuous improvement initiatives that strengthen governance, enhance process excellence, uplift organisational capability and enable large-scale change management across the Group.

The role operates across all Group AOCs and functional disciplines, enabling integrated and rapid responses to complex risks and disruptions. It provides leadership in resilience planning and the development of strategic capabilities that allow the Group to adapt and respond effectively in a dynamic operating environment. Working in close partnership with the Head of Group Business Resilience and Continuity, the Senior Manager leads critical activities and assumes shared accountability for delivering enterprise-wide resilience outcomes. This includes direct accountability for both a dedicated team and specialist suppliers.

Success in this role requires exceptional stakeholder influence and engagement skills at executive and operational levels. It calls for a leader with deep expertise in transformation and risk programs, proven people leadership experience, and the ability to foster a culture of resilience, agility and proactive risk management.

You'll have –

• Minimum 10+ years progressive experience in enterprise governance, portfolio management, strategic operations, continuous improvement, or similar
• Tertiary Qualification- Advanced qualification in Portfolio Management, Crisis Management, Business Continuity, Risk Management, Safety Systems or related discipline (Master's degree preferred)
• Minimum 10+ years progressive experience in enterprise governance, continuous improvement or business resilience roles
• Demonstrated expertise in developing and implementing governance frameworks, risk frameworks systems, and business continuity programs
• People leadership experience
• Ability to understand regulatory requirements, industry standards (ISO 22301, AS/NZS 5050), and best practice crisis responses
• Strategic thinking and systems design with ability to conceptualize and implement enterprise-wide solutions
• Change management expertise with demonstrated success in driving organizational transformation and system adoption
• Executive presence and ability to influence senior leadership, board-level committees, and external stakeholders
• Complex project management skills with experience managing multiple concurrent initiatives across diverse business units
• Matrix leadership capabilities with proven success in achieving outcomes through influence rather than direct authority.
• Demonstrate strong change management capabilities
• Exceptional communication skills with ability to present complex technical concepts to executive audiences
• Stakeholder engagement expertise across internal divisions, regulatory bodies, emergency services, and community organizations
• Negotiation and consensus-building skills to manage competing priorities and drive collaborative solutions
• Cultural intelligence and ability to work effectively across diverse organizational cultures and external partnerships
• Continuous improvement capabilities, including process optimisation skills

Why Qantas?
You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment.
• You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close: Tuesday 16th September 2025
Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.