Client Support Worker

• Multiple full-time maximum term positions to 30 June 2026, based at our Noble Park/Dandenong location
• Supporting newly arrived refugees
• You must be fluent in any of the following languages: Burmese, Rohingya, Dari, Pashto, Hazaragi, or Arabic to be considered
• Annual salary is $55, % super
• Other benefits include:
• Regular performance feedback and performance review process
• Supportive environment and caring work culture with work/life balance
• Cultural Diversity
• Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
• Flare Employee Discounts Program
• 17.5% Annual Leave Loading
• Employee Assistance Program (EAP)

About the role

We are seeking applications for multiple Client Support Worker HSP positions, that are being offered on a maximum term basis. If successful, your will complete over the phone or face to face assessments of clients, refer identified high need/complex cases through to Case Managers, undertake case noting and referrals to external and internal agencies, and undertake the duties of a Community Guide when required.

To be considered for one of these roles, you will be able to demonstrate the following key selection criteria:

• Minimum of Certificate III in Community Services or similar field; and/or a minimum of 2 years' experience in case management support of clients from CALD backgrounds
• Fluent in one of the following community languages: Burmese, Rohingya, Dari, Pashto, Hazaragi, or Arabic
• A current valid Driver Licence is essential
• A current valid Working with Children Check (Employee) is essential
• Strong written communication, report writing and word processing skills
• Strong organisational, time management and administrative skills with the ability to work with a high level of autonomy
• Demonstrated ability to apply the Strengths Based Model in practice with clients
• Experience in maintaining and implementing administrative and database systems
• Computer literate and ability to use word-processing, spreadsheet and database programs
• Highly effective interpersonal and cross cultural communication skills and an interest in working with CALD community organizations
• Experience working autonomously and within multi-disciplinary teams to achieve agreed goals
• Demonstrated positive values of integrity, reliability, teamwork and professionalism consistent with the AMES
• Diploma in Community Services or similar field is highly desirable

Applications for these positions will be accepted up to 6pm on Friday, 10 October 2024, however interviews and/or other selection processes may commence prior to the close date.

To apply for one of these positions please submit:

• Your current resume
• Cover letter addressing the key selection criteria outlined above

About us

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.

AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act.  Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).

AMES Australia's Values are: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights