Technical Account Manager APAC

17 hours ago

Sydney, New South Wales, Australia Miro Full time $120,000 - $180,000 per year
About the Team
About the Role
We are seeking a Technical Account Manager (TAM) to partner with Enterprise customers and help them maximize the business value of their investment in Miro. As a TAM, you will act as a fractional strategic advisor—guiding customers through workflow optimization, driving AI-powered adoption, and embedding Miro into their innovation operating models to secure long-term value and partnership.

TAMs are key players in evolving how the world's most innovative companies Discover, Define, and Deliver new products and services. Operating with a high degree of autonomy, you will combine product knowledge, strategic insight, technical fluency, and change management expertise to drive measurable outcomes for your customers. 
What you'll do
  • Workflow Optimization
    • Guide customers in designing and evolving workflows across the Discover–Define–Deliver innovation lifecycle.
    • Recommend integration strategies and automation opportunities that drive alignment, speed, and business value.
    • Provide guidance on embedding Miro into the customer's existing systems and ways of working.
  • Technology Optimization
    • Monitor platform health, engagement, usage patterns, and feature adoption.
    • Deliver proactive, insight-driven recommendations to deepen adoption of Miro's core and emerging AI capabilities.
    • Assess the customer's technical landscape to identify opportunities to consolidate tools and harmonize Miro with other widely used platforms.
  • Change Management & Scaling
    • Equip internal champions with strategies to scale adoption across departments, regions, and teams.
    • Support customer Centers of Excellence (CoEs) with guidance on best practices, governance, and deployment at scale.
    • Navigate organizational change to help Miro become a strategic pillar in innovation initiatives.
  • Strategic Alignment & Continuous Improvement
    • Collaborate with Customer Success Managers to co-facilitate impactful Quarterly Business Reviews (QBRs), showcasing progress against business goals and demonstrating tangible ROI. 
    • You will provide robust adoption reporting and business outcome analytics, influencing customer strategy and reinforcing the value that underpins renewals and growth opportunities.
    • Provide adoption reporting and business outcome analytics to inform ongoing strategy.
What you'll need
  • 5+ years in consulting, technical account management, customer success, or similar roles in enterprise SaaS.
  • Strong technical fluency: familiarity with APIs, integrations, and enterprise IT ecosystems.
  • Proven ability to lead workflow optimization, platform adoption, and change management initiatives.
  • Expertise in platform analytics to drive data-informed decisions and continuous improvement.
  • Skilled at facilitating executive-level discussions and cross-functional workshops.
  • Familiarity with collaboration tooling and product/service development workflows is a plus.
  • Highly proactive, strategic thinker with a strong customer outcome orientation, capable of operating independently and navigating ambiguity.
  • Willing to travel to customer sites up to 25%
What's in it for you
  • Competitive equity package
  • Private health insurance program
  • Salary continuance insurance and Life insurance coverage
  • Free lunches on in-hub days with fully stocked snacks and drinks
  • Wellbeing benefit and WFH equipment allowance
  • Annual learning and development allowance to grow your skills and career
  • Opportunity to work for a globally diverse team

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