Personal Assistant to General Manager

The role

Based in our Sydney office, as Personal Assistant you will be supporting the General Managers within our Life and Private Health Insurance and Superannuation (LPHIS) Senior Leadership Team.

You will play a key role in providing professional administrative and reporting services, ensuring the smooth operation of our division. The role will be diverse and will see you managing a range of competing tasks.

You will be part of a Business Management and Operations Support team who collectively support four General Managers, an Executive Director and a divisional branch of 120 people. Whilst the Personal Assistant works directly with the Senior Leadership team, the role reports to the Business Manager.

Due to the operational requirements of the role, this is a full-time position which requires the role to be performed in the office minimum 3 days a week.

Key responsibilities

• Act as the primary liaison for the General Managers, for all external and internal stakeholder communication, managing, directing and actioning requests with professionalism and discretion;
• Provide proactive administrative support to the General Managers in the senior leadership team, managing complex diaries, anticipating needs, prioritising commitments, and aligning schedules to maximise effectiveness;
• Process and reconcile expenses in accordance with corporate policy, ensuring accuracy, compliance, and timely reporting;
• Monitor and manage incoming communications for the General Manager and leadership team, identifying critical issues and assisting with prioritisation, signoffs, reporting, escalating urgent matters, and ensuring timely responses;
• Working collaboratively across the Business Operations and Support team to contribute to achieving quality outcomes for the division; and
• Liaise with senior management team on issues and provide information, reporting and divisional administration support.

About you

• Substantial experience in an Assistant role supporting General Managers or Head of leaders;
• High integrity including ability to manage confidential and sensitive information;
• Proven complex diary management experience;
• Excellent verbal and written communication, organisational, problem solving, and decision-making skills whilst always maintaining confidentiality;
• Ability to establish and maintain sound working relationships with peers, team members and stakeholders in a professional team environment;
• Continuous improvement mindset and agile approach;
• Understanding of the finance/insurance sectors in Australia to recognise key stakeholders and their role in interactions with APRA is desirable; and
• Proficient in using Excel / PowerPoint / Microsoft Teams. Knowledge of Co-pilot desirable.

To work with us, you need to be an Australian citizen with eligibility to gain a Baseline Security clearance.

About APRA

The Australian Prudential Regulation Authority (APRA) places you at the heart of Australia's financial services industry. APRA serves the Australian community by helping ensure financial institutions deliver on the financial commitments they make, within a stable, efficient, and competitive financial system.

At APRA we're committed to providing an inclusive workplace where everyone belongs, feels valued and respected. We aspire to attract and foster diversity of background, thought, and experience, recognising that a broad range of perspectives, approaches and ideas makes us stronger, and better enables us to meet our obligation to protect the financial wellbeing of the Australian community. When applying, please inform us of any adjustments you may need during the interview process.