Senior Site Reliability Engineer

About Ping Identity: 

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. 

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. 

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. 

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. 

Ping Identity is looking for a Customer Reliability Engineer (CRE) to join our team. In this role, you'll be a key part of our mission to deliver seamless, secure digital experiences for our customers. You'll act as a bridge between our customers, our support teams, and our core engineering teams, ensuring our global cloud platform runs smoothly and efficiently.

• Solve Customer Problems: Investigate and resolve customer issues on our cloud platform, acting as a technical expert for our support team.

• Coordinate Critical Responses: Work with our Site Reliability Engineering (SRE) and Support teams to quickly respond to critical customer issues with the right level of urgency.

• Improve Processes: Define and enhance the workflows and processes used by the CRE and SRE teams to improve collaboration and communication with our customer support teams.

• Drive Automation: Identify opportunities to automate and improve the tools and capabilities we use to address customer issues.

• Strategize & Plan: Participate in planning discussions to identify and address areas for platform improvement.

• Lead the Function: Help lead and coordinate the CRE function within the region, ensuring we consistently meet customer expectations.

Required Skills & Experience:

• Hands-on experience with Cloud Platforms (AWS, Azure, GCP, etc.).

• Experience with containerization technologies, including Docker.

• Experience with orchestration technologies, including Kubernetes.

• Experience with programming languages.

• Proven experience in defining and implementing automation.

• Experience using Git in a team environment (pull requests, branching, etc.).

Preferred Skills & Experience:

• Experience with scalable, distributed systems architecture.

• In-depth knowledge of networking, including routing, security, and performance.

• Experience with the Go programming language.

• A strong understanding of identity and access management (IAM).

• Experience with the instrumentation and management of automated deployments.

• Experience in resolving customer deployment issues.

Salary Range 

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day. 

Here are just a few of the things that make Ping special:

• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives

Our Benefits: 

• Generous PTO & Holiday Schedule 
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement 
• Commuter Offset (Specific locations) 

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.