Head of Clinician Engagement

Who are we?

Abby Health is Australia's busiest online clinic, built for the future of primary care.Founded in 2023, Abby was established to address one of the most urgent issues in Australian healthcare: access. With one in three Australians now without a regular GP, we're reimagining how people access everyday care, without losing what makes care personal: long-term relationships and detailed patient histories.We connect patients to licensed GPs and nurse practitioners through same-day, 100% online care. We deliver high-quality treatment for everyday issues, from headaches to herpes, coughs to cramps, and everything in between. Behind the scenes, we use structured patient histories, innovative intake tools, and streamlined workflows to make every consult feel more like self-care. Three core values guide our approach:* Smart – Intelligent systems that surface what matters, when it matters* Beautiful – A thoughtful, intuitive experience for patients and clinicians alike* Caring – Human support, continuity of care, and relationships that last

Founded by Clinicians, Designed for Clinicians

Abby Health was founded by experienced clinicians who understand the challenges of balancing high-quality patient care with work-life balance. Our Telehealth platform is designed to give doctors more control over their schedule and patient load, allowing them to focus on medicine rather than administrative burdens. All practitioners on Abby Health are fully licensed, Australian-based General Practitioners (GPs) and Nurse Practitioners (NPs) with years of experience. They are trained in telehealth and follow strict medical guidelines to ensure high-quality, evidence-based care. All of our patients receive the same level of medical expertise as they would in a traditional clinic.

How will you make an impact?

At Abby Health, we care for a diverse range of patients, from young professionals managing their health on the go to rural Australians who struggle to access in-person care. Many patients don't have a regular GP, so they rely on Abby for trusted, ongoing support. We see over 7,000 patients every week.Our clinicians diagnose and treat various conditions, from general health concerns and chronic conditions to mental health and sexual health care. We ensure they get the proper treatment without unnecessary barriers, from new diagnosis to prescription, pathology request, specialist referral, or preventative care.

What you'll do:

Reporting to the Chief Executive Officer, the Head of Clinician Engagement is a senior leadership role responsible for overseeing the clinical operations and supporting the performance and wellbeing of a remote workforce of General Practitioners and Nurse Practitioners. With a strong clinical foundation and proven leadership capabilities, this role ensures the delivery of safe, effective, and patient-centred virtual care services across Australia. The role's core responsibilities will be dedicated to clinical leadership, operational excellence and management, compliance and safety, and fostering engagement of GPs and NPs who consult on the platform. This role can be full-time or part-time.

Roles and responsibilities: Clinical leadership and oversight

• Provide clinical guidance and day-to-day support to GPs and NPs delivering care via the Abby Health platform.
• Act as an escalation point for complex clinical issues, professional queries, and patient safety concerns.
• Promote and uphold high standards of clinical governance, continuity of care, and medical ethics.

Operational excellence and management

• Monitor and optimise clinician workflows, consultation quality, and performance metrics.
• Collaborate with scheduling and operations teams to ensure adequate roster coverage and service availability.
• Lead clinician onboarding, credentialing, and induction in partnership with compliance and HR teams.

Quality, safety, and compliance

• Support adherence to AHPRA standards, RACGP/ACRRM guidelines, and national Telehealth regulations.
• Contribute to clinical audits, incident reviews, and quality improvement initiatives.
• Champion a safety, learning, and continuous improvement culture across the clinical workforce.

Engagement and development

• Collaborate with the Head of People to foster an engaged and supportive clinician community through regular communication, peer support, and development programs.
• Conduct performance reviews and deliver feedback to support individual growth and well-being.
• Identify and address training needs, knowledge gaps, and professional development opportunities.

Strategic Collaboration

• Work closely with executive leadership, technology, operations, customer care, and Human Resources teams to optimise clinical services.
• Provide clinical insight into platform enhancements, patient experience initiatives, and service model development.
• Contribute to strategic workforce planning and future clinical service design.

Key Requirements:Essential qualifications and experience:

• Current AHPRA registration as a medical practitioner/GP in Australia.
• Fellowship with one of the following:
• Royal Australian College of General Practitioners (RACGP)
• Australian College of Remote & Rural Medicine (ACRRM)
• Or an equivalent specialist qualification as recognised by AHPRA.
• Minimum of 8 years post-fellowship experience in Telehealth or General Practice, with demonstrated leadership and people management capabilities.
• Previous experience working in a Telehealth or digital health environment.
• Deep understanding of the Australian primary care system, Medicare compliance, and virtual care models.

Desirable skills:

• Proven ability to lead clinical teams and manage performance and engagement in remote settings.
• Strong communication, problem-solving, and interpersonal skills.
• Familiarity with digital health tools, EMRs, and virtual consultation systems.
• Passion for innovation, accessibility, and high-quality patient care.

Job Types: Full-time, Part-time, Contract

Pay: From $150,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person