Customer Service Specialist

6 days ago

Lismore Far North Coast, Australia Southern Cross Credit Union Full time $60,000 - $80,000 per year

We have an exciting opportunity for a Customer Service Specialist to join our team in a full time role.

Join a multi-award winning Financial Institution that:

  • Values the universal credit union philosophy of 'People helping People'.
  • Is committed to providing a genuine service experience.
  • Is owned by our customers and prioritises their needs over profits.
  • Has a Customer Satisfaction score of 92% - our customers love us.
  • Is progressive, winning multiple customer service awards.
  • Invests back into the Northern Rivers community.

Benefits:

  • A Health & Wellbeing Program.
  • An attractive Employee Benefits package.
  • Skill development in the ever-evolving Finance Industry.
  • Access to Career Development & Education Assistance Opportunities.
  • A Collaborative Team Environment – with great colleagues who express high levels of job satisfaction and a current Employee Engagement of 100%.

About the Company

Southern Cross Credit Union is a customer owned and focused financial institution located in the heart of the Northern Rivers region of NSW. We have proudly been a part of this community since 1966, making us one of the longest established local businesses.

A growing and progressive organisation, we have been recognised as Australia Mutual of the Year and awarded winners of Employer of Choice, Excellence in Business and Excellence in Professional Service in the Northern Rivers region.

About the role

We are looking for an enthusiastic person who is passionate about customer service. In addition to this, you will also have:

  • Minimum of 2 years' experience in a customer service role.
  • Great communication skills with an ability to build genuine rapport with customers.

Duties

Reporting to the Financial Service Centre Manager, you'll be responsible for:

  • Providing an end to end experience for all customers.
  • Developing a deep understanding of our customers' circumstances and financial life stages, in a friendly and professional way.
  • Promoting products and services whilst assisting customers with their banking and insurance needs.
  • Working together with your team to deliver an exceptional standard of service.

How to Apply

Click APPLY or to find out more about who we are, what we stand for and what we can offer you, visit our website at

Please note only successful applicants will be contacted.

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