Service Transition Manager
2 days ago
About Scope
Scope's purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical, intellectual and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term accommodation (respite), social connections, lifestyle options, therapy and employment services in over 420 service locations across Victoria and NSW.
About Your Role
Scope has an exciting and unique opportunity for a Service Transition Manager to work within our Employment Program.
In this role, you will lead the Service Transition Team to deliver a smooth transition of clients into Scope. A major part of this is proactively listening to clients, their support networks and our people and draw on evidence and best practice approaches to contribute to transforming our client experience.
Your Key Focus
- collaborate to continue to improve the journeys and experiences of clients and their support networks
- Co-design and advocate for solutions that improve how we acquire, onboard and retain clients
- Engage, navigate and harness diverse stakeholder networks to coordinate services and negotiate contracts based on funding
- Train and coach others to develop their business development skills
- Promote a culture of ethical service delivery; underpinned by integrity, accountability, inclusivity and reflective practice
What We Look For
- Demonstrated experience in client and partner/ provider relationship management and conflict resolution
- Proven ability to collaborate and negotiate with internal and external stakeholders
- Ability to identify, evaluate and advance business development opportunities
- Experience within non-for-profit and/ or Disability sector
View the position description here
We are committed to filling this role quickly, so while applications for this role will close on 02/12/2025 we will be reviewing applications as they come in and may interview suitable candidates prior to closing date. To avoid missing out apply now.
Scope as an Employer
At Scope, we 'Celebrate our people' by rewarding you with access to an exclusive benefits platform. You will have access to cashback, vouchers, and discounts to over 500 popular retailers covering groceries, fuel, entertainment, wellbeing and so much more. It's one of the ways we thank our team for the ongoing and valued contribution they make to the lives of the people we support.
View our stance on inclusion, diversity and human rights.
Scope (Aust) is a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
Agencies: Whilst we appreciate your interest, we are confident we can find a great candidate without external support.
Take your career on a journey with Scope and work proactively with us to achieve our purpose
If at any time you require us to adjust our recruitment process to meet your individual needs please email
Please note, successful applicants will be required to hold a NDIS Worker Screening Check Clearance and a Working with Children Check. If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years, a certified International Police Check from that country or countries will also be required. Please note that the offer will be conditional on meeting these requirements.
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