Senior Care Coordinator

About Nimbus Health

We are a next-generation community healthcare provider working with some of Australia's largest care organisations to deliver in-home allied health services and make a real difference in the lives of the people who need us most. We operate with a multi-disciplinary approach and have a team of dedicated clinicians delivering care with the core mission to help.

As an organisation that is committed to providing personalised healthcare with a difference, we are on a journey of significant growth and are seeking a Senior Care Coordinator to help support our fast paced growth and rapid rise in the sector.

This is a full-time role working at our head office across a diverse range of tasks and responsibilities and would suit someone with prior experience in office administration, medical administration, field service, retail or real estate. 

Summary

The Senior Care Coordinator will report to the Head of Operations and work closely with members of the Care Coordination and clinical teams, as well as care providers, to provide general administrative support and ensure smooth daily operations; including but not limited to the scheduling of client appointments and call handling. The successful candidate will maintain a high level of customer service. 

Tasks and responsibilities

Team support

• Support the Head of Operations in overseeing the care coordination team; providing guidance, training, and support as required
• Help develop and implement standardised procedures and processes to enhance administrative efficiency
• Ensure compliance with regulatory requirements, company policies, and industry best practices
• Monitor and evaluate administrative processes to identify areas for improvement and implement changes
• Monitor team performance, primarily in terms of quality, productivity, and attendance metrics, with a primary goal of maintaining high quality assurance scores

Scheduling

• Scheduling of client appointments, optimising resource allocation
• Monitor appointment availability, making necessary adjustments to meet client demand
• Handle incoming calls and email correspondence, acting as the key liaison between care providers, clients and clinical staff
• Maintain accurate records, files, and documentation to support smooth operations and effective decision-making
• Collaborate with clinical staff to maintain transparency of client information
• Address any scheduling issues or conflicts promptly and effectively

General Administration

• Assist in the preparation and distribution of reports, presentations, and other documents as required
• Assist with marketing and communications from time to time
• Complete other general administrative duties as requested

Benefits

• Competitive remuneration
• Access to our Health and Wellness Program, including discounts to gyms and health insurance, an Employee Assistance Program, along with other great benefits
• Monthly Team Connect Lunch Allowance
• Work-life balance
• Opportunity to work from our head office in South Yarra, with a special emphasis on enabling collaboration and social interaction, including weekly meditation and yoga classes
• Open channels of communications between all levels within the organisation and autonomy
• Regular social events to get to know the Nimbus Health crew

Requirements

• Excellent communication and interpersonal skills, with the ability to work collaboratively with a variety of stakeholders
• Proficiency in using relevant software applications and systems for scheduling, data management, and reporting
• Comfortable with ticket based service environments like Zendesk and Salesforce
• Strong organisational and time management skills, with the ability to manage a full schedule of clients and prioritise tasks effectively
• Demonstrated commitment to ongoing professional development
• A positive attitude and strong desire to make a difference in clients' lives

If this sounds like you, we would love to hear from you

For any questions, please email