Mob Link Intake Officer

To perform this role, it is essential that the incumbent is an Aboriginal or Torres Strait Islander person. It is therefore a genuine occupational requirement under section 25 of the Anti-Discrimination Act

About the Role

We are seeking an experienced Intake Officer / Medical Receptionist to provide vital administrative support to our Mob Link team. This role is central to ensuring smooth operations across Mob Link, playing a key part in engaging patients and providing efficient, culturally sensitive service.

This hybrid role involves a mix of working from home and at various office locations across South-East Queensland. If you're passionate about making a positive impact and enjoy a role that involves working in a fast-paced environment with varied responsibilities, this could be the perfect opportunity for you.

You will:

• Provide exceptional customer service by handling appointments, referrals, incoming correspondence, patient enquiries, and administrative tasks.

• Ensure smooth intake operations by coordinating appointments, call flows, and confirming attendance.

• Provide exceptional administrative support to a multidisciplinary team.

Positions available:

• Full-time (38 hours/week, Monday - Friday)

• Casual

About You

We're looking for a passionate individual who can work in ways that are ethically and culturally respectful. To thrive in this role, you'll need:

• Ability to maintain confidentiality and work discreetly with sensitive information

• Excellent communication skills (verbal and written)

• Ability to work autonomously and the ability to work within different teams

• Flexibility with shift times, as operating hours range from 7am to 8pm. Additionally, the role requires the ability to work a rostered weekend shift.

• Criminal History Check (or willingness to obtain)

• Working with Children Blue Card (prior to commencement)

• Previous medical reception/administration experience (highly desirable)

• Proficient understanding in MS Office (Word, Excel, PowerPoint)

• Strong organisational skills with the ability to manage multiple tasks in a fast-paced environment

Desirable but not mandatory:

• Experience working with Aboriginal and Torres Strait Islander communities

What We Offer

At IUIH, we are committed to fostering a diverse and inclusive workplace. We offer:

• Professional Development: Access to in-house training and programs through "Growing Our Own Opportunities."

• Employee Wellness: Participate in weekly wellness activities and staff events like 'Gather and Grow' sessions.

• Community Engagement: Opportunities to attend community events such as NAIDOC Week and Rugby League Carnivals.

• Salary Sacrifice Options: Including Novated Leasing, Meal & Entertainment Cards, and more.

Join us in an exciting hybrid role that offers you the unique opportunity to work from home and across the IUIH network. This position provides you the opportunity to collaborate with diverse teams, enhancing your experience and making a meaningful impact in local communities.

How to Apply

To apply, please submit:

• Cover letter explaining why you'd be a great fit for this role and addressing the job requirements

• Up-to-date resume including your contact details, employment history, skills/qualifications, and 2-3 professional references (personal references will not be accepted)

Application Deadline: Monday 10 November 2025, but may close earlier if a suitable candidate is identified.

Shortlisted candidates will be contacted for an interview via Microsoft Teams.

Apply Now and Help Us Improve Healthcare Access for Indigenous Communities in SEQ