Community Wellbeing Officer

Great opportunity for a community minded and passionate person to ensure the City of Darwin's libraries are spaces that recognise and welcome Darwin's most vulnerable community members, and that programs are created in response to community wellbeing and need.

City of Darwin Libraries deliver services to a resident population of over 80,000 as well as large numbers of temporary residents, travellers, and visitors. Across four libraries, the library employs approximately 40 staff who service nearly 500,000 visits per annum, maintain a collection of 80,000 items, and provide programs and activities that are attended by 37,000 people. Our Libraries provide a free, safe place to access information, relax out of the weather, charge devices, access free Wi-Fi and use computers.

About the role

The Community Wellbeing Officer is responsible for ensuring the delivery of library services to Darwin's most vulnerable people, including people experiencing homelessness and chronic mental health illnesses. This position also plays a role supporting other library staff to improve their own resilience in delivering services to Darwin's vulnerable population.

Reporting to Senior Coordinator Programs and Engagement, the key service deliverables include, but are not limited to:

• Establish referral and advise pathways for vulnerable people accessing libraries to relevant services including housing and homeless services, health providers and drug and alcohol support programs.
• Establish strong networks with the human services sector and promote the services available within libraries to vulnerable populations in Darwin.
• Develop and implement library-based programs in response to the needs of the community services sector and lived experience of vulnerable people.
• Engage with the most vulnerable people accessing library services to support them in accessing the full suite of library services in a manner which is sensitive to any barriers they may face in accessing services.
• Be the primary library contact for responding to incidents involving vulnerable people within libraries. Identify and implement relevant learning for library staff in providing skills to respond to the needs of the most vulnerable people accessing library services, with a particular emphasis on homeless people and people experiencing chronic mental illness.
• Review incidents occurring in libraries and collaborate with relevant teams to establish methods of working to reduce antisocial behaviours within libraries.

To be successful in the role you must have:

• Diploma or Advanced Diploma in Community Services/Social Work/Mental Health or other relevant qualification and/or equivalent experience.
• A minimum three (3) years' experience delivering services to vulnerable people, in particular people experiencing or at risk of homelessness or chronic mental health illness.
• Ability to obtain a National Police Records Check.
• Current NT Working with Children Clearance (Ochre Card).
• Possession of a Class C driver licence.
• Flexibility to work at multiple library locations.
• Ability to work within a library roster, including evenings and weekends.

Working at City of Darwin

At City of Darwin, we're passionate about building and sustaining a high-performance culture that motivates our people to deliver exceptional results. We know that every person is unique, with a wide range of goals, ambitions and lifestyle, so we offer a wide range of benefits and working styles to suit you.

• Competitive Remuneration: Salary package ranging from $88,528.02 per annum, plus superannuation.
• Leave: We all need a bit of time off every now and then. At City of Darwin, we're proud to offer the generous leave options you need and deserve - whether it's for a special occasion, an unexpected event, or an extended vacation.
• Wellbeing: Your wellbeing is important to us. When we're at our best, physically and mentally, in and out of work, we can truly create great things together. We're here to support you to be your best with a number of wellbeing initiatives.

Position Description

Click on the 'Download PD" button below to view the position description and pre-requisites for the role.

How to Apply

Click on the 'Apply Now' button below to complete your online application. Please upload your current resume that demonstrates how you meet the requirements of this role.

For further information regarding this position, please contact Senior Coordinator Programs and Engagement, Irta Oakley

The vacancy closes at 5 pm Tuesday 6 January 2026.

City of Darwin is an equal opportunity employer.  All qualified applicants will receive equal consideration for employment. We encourage people of Aboriginal and Torres Strait Islander background to apply.

As part of City of Darwin's recruitment process, applicants may be required to undergo pre-employment assessments, such as a Medical Assessment, National Police Check and Psychometric Assessment.