Senior Regional Services Centre Officer

The role

We're seeking an experienced and motivated leader to head up our customer service operations in Gloucester, Tea Gardens, and Stroud. As Senior Regional Services Centre Officer, you'll oversee the delivery of high-quality customer service across a diverse and busy environment, including agency functions and Council's own customer enquiries.

In this role you'll guide a team that manages a wide range of services, including Service NSW, Services Australia, and MidCoast Council enquiries, ensuring smooth operations, consistent processes, and positive experiences for every customer. You'll play a key role in improving how we work, building consistency across our service points and supporting the development of your team. The role also requires the ability to learn quickly and enthusiastically as information and service delivery evolves across Council and partner agencies. You will work collaboratively with other customer service leaders across Council to share knowledge, align processes, and drive continuous improvement.

We're looking for someone with proven experience in customer service leadership and operational management, who can balance competing priorities in a fast-paced environment. You'll bring strong people management skills, a solutions-focused mindset, and a commitment to fostering a positive, supportive team culture. Flexibility to work across multiple service centres, resilience, and a drive for continuous improvement will see you succeed in this role.

If you're ready to lead a team that delivers exceptional customer experiences and makes a real difference for our community, we want to hear from you

Salary: Commencing salary circa $74,751 p.a. plus superannuation.

Location: This position will be based at our Customer Service points in Gloucester, Stroud and Tea Gardens. You may also be required to be based from other Council sites across the MidCoast Council region.

Tenure: Permanent, Full Time, 35 hours per week.

Closing date: 23 October 2025 at 11.30 pm.

Want to know more?

For questions relating to the position requirements please contact Sathya Tharmakumar, Coordinator Customer Contact who is the hiring manager for this role. Sathya can be reached on or

For enquiries regarding the application process please contact Josie Reardon, Human Resources Officer who is the HR representative for this role. Josie can be reached on or at

Our organisation

At MidCoast Council our people are our most important resource and we believe that we can only reach our full potential when you reach yours. This is the place for those who seek to play a role in the community and have an enthusiasm to learn and grow. Here you can make a real difference.

Our community is our customer and is at the centre of everything we do.  We value, support and empower our people to deliver positive results for our community.

Right now, we are investing heavily in our organisation, and our people. Our Administration Centre is a state-of-the-art facility designed to inspire innovation, creativity and collaboration. The building has been named 'Yalawanyi Ganya' which means "sitting/meeting place" in the Gathang language of the indigenous people across the MidCoast Region.

About the MidCoast Region

From lakes and estuaries to white sandy beaches to world heritage mountain wilderness, the MidCoast region offers an attractive lifestyle for everyone. Our community is characterised by its welcoming attitude, growing economy and natural beauty. These are the pillars of the quality of life we value.

Our commitment

At MidCoast Council we are committed to providing equal employment opportunities. Our aim is to provide all of our staff with an inclusive, safe and healthy working environment. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age or marital, veteran or disability status. If you have a disability and need to request any adjustments to assist with the application process, or to discuss workplace adjustments you may require, please contact the HR representative.

Council also recognises the skills and attributes of veterans and welcomes applications from ex-service personnel.

We respectfully ask that recruitment agencies do not contact us at this stage.