Principal Product Manager, Data Platform

As a Principal Product Manager for Zendesk Data Platform (ZDP), you'll set the vision and roadmap for Zendesk's foundational data systems, enabling hundreds of engineers, analysts and product managers to build, analyze, and innovate at scale. You will be the driving force behind platform usability, adoption, and compliance, collaborating closely with engineering leads, data governance, ED&A, and other core product teams. Your leadership will directly impact how Zendesk leverages its data for customer-facing and internal analytics products and AI/ML experimentation and feature development.

You'll balance strategic thinking with day-to-day execution. You'll identify and elevate needs across our business—from infrastructure health to data operational excellence—and shape performant, compliant, and secure platform experiences for internal teams. Your work will set patterns and practices adopted across Zendesk and have broad executive visibility.

• Shape and communicate the ZDP platform strategy, vision, and multi-year roadmap
• Act as a cross-functional leader partnering with Engineering, ED&A, and Product Analytics
• Lead and mentor other product managers; promote a culture of outcome-driven product development
• Design, champion, and deliver platform improvements across the data value chain from ingestion, transformation to utilization
• Translate business and technical requirements into actionable plans; prioritize thoughtfully
• Track and communicate progress, wins, and opportunities to senior leadership

What you bring to the role

• Significant experience leading data platform or infrastructure product teams
• Deep understanding of cloud data technologies and lifecycle management
• Excellent communication, influencing, and stakeholder management skills
• Strategic mindset with proven ability to deliver complex initiatives end-to-end
• Strong organizational skills and high EQ

• Bachelor's degree in Computer Science, Engineering, or relevant field
• 8+ years in product management, including senior/lead roles on data-focused teams
• Track record of launching data services or platform products at scale

• Expertise in Snowflake and AWS data ecosystems
• Experience at a SaaS company or in customer experience platforms
• Experience working with distributed, cross-geography teams

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.