Bell Supervisor

1 week ago

Melbourne, Victoria, Australia Careers at Marriott Full time $60,000 - $80,000 per year

As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Bell Supervisor, we not only meet, but also exceed, our guests' expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.  

POSITION SUMMARY

  • Join our Ladies and Gentlemen and support you're the Guest Services team with general operational tasks  
  • Be an expert on the luxury hotel and the surrounding area, know it inside and out to exceed guest expectations 
  • Assign rooms according to guest requests and preferences whenever possible 
  • Handle general hotel enquiries, going above and beyond with each guest experience 
  • Supervise rostering duties and support the Chief Concierge in tasks assigned
  • Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail 
  • Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings 

ABOUT YOU

  • Experience with OPERA property management system or similar 
  • Relevant experience in a similar role 
  • Full-Working rights in Australia 
  • Enthusiastic to escalate your career 
  • Self-motivated, driven and energized in a fast-paced environment 
  • Armed with smart solutions and a can-do attitude 

OUR BENEFITS

  • Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends  
  • Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month  
  • Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group  
  • Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program  
  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend  
  • Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness  

Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, or you have a preferred communication method please email us at

The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now

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