Product Designer Service Design Focus

5 days ago

Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time $90,000 - $120,000 per year
Do work that matters

See yourself in our team

What you'll do
  • Lead service design initiatives to map and improve end-to-end customer journeys across digital and physical channels.
  • Facilitate co-design workshops and stakeholder alignment sessions to uncover pain points, opportunities, and service gaps.
  • Conduct user research, journey mapping, and service blueprinting to inform design decisions.
  • Translate service insights into actionable digital product designs and prototypes.
  • Collaborate with engineers, product managers, and operations teams to deliver integrated service experiences.
  • Champion human-centred design and advocate for scalable design systems and service standards.
  • Ensure consistency and cohesion across omni-channel experiences, aligning with enterprise design systems.
  • Contribute to the strategic roadmap and continuous improvement of our digital platforms and service models.
What we're looking for
  • Proven experience in service design and digital product design within complex environments, ideally in financial services or Transaction Banking.
  • Strong capabilities in journey mapping, service blueprinting, design thinking, and prototyping.
  • Deep understanding of human-centred design, customer experience management, and systems thinking.
  • Ability to balance customer needs, business goals, and technical constraints.
  • Excellent facilitation, communication, and stakeholder engagement skills.
  • Experience working in agile, cross-functional teams.
  • Familiarity with Salesforce CRM, enterprise design systems, and digital service platforms is a plus.
  • A growth mindset and high learning agility.
  • Tertiary qualifications in Service Design, UX Design, HCI, or a related field preferred.
Why join us?

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