Service Desk Team Leader

2 weeks ago

Perth, Western Australia Capgemini Full time

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

  • Manage and provide effective guidance to a team of 10-20 Service Desk Engineers, delivering L1 IT support from head office and remotely.
  • Create an inspiring, motivational team environment with an open communication culture.
  • Monitor individual engineer performance against KPIs and agreed metrics.
  • Guide team members in meaningful professional development and encourage growth through mentorship and training.
  • Act as an escalation point and technical advisor in the diagnosis of problems, determining and implementing appropriate solutions, and guiding and/or communicating problem resolutions to customers.
  • Manage the knowledge base and ensure KB articles are kept relevant and up to date.
  • Monitor and ensure adherence to service level agreements and contractual obligations to our client(s).
  • Conduct reporting to detect trends, repeat incidents and common issues; identifying and recommending ongoing service improvements.
  • Liaise directly with internal and external stakeholders on matters related to delivery of IT Service Desk to our clients

We will be on a company wide shutdown from 19th Dec and retruning on 19th January 2026, all applciations will be processed after this date.

Your Profile

  • Work Monday – Friday on a variable roster (starting times between 6am and 10:30am).
  • 2-4 years' experience as a Service Desk Team Leader.
  • ITIL Foundations certified.
  • Management certifications highly regarded.
  • Experience with managing geographically diverse teams highly regarded.

What You'll Love About Working Here

  • You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.
  • We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
  • At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
  • We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called 'Celebrate'.

Apply today

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.

Make it real |

  • Service Desk Team Leader

    2 weeks ago

    Perth, Western Australia Capgemini Full time

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and...

  • Service Desk Team Leader

    2 weeks ago

    Perth, Western Australia Capgemini Australia Pty Ltd Full time

    Company description: Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over...

  • Service Centre Team Leader

    2 weeks ago

    Perth, Western Australia KPMG Australia Full time

    Job Description KPMG has been appointed as the learning services partner to The Skills Academy - an exciting and innovative approach to skills development for the WA public sector workforce. This one sector approach to learning will deliver a comprehensive suite of courses via a new intuitive and modern technology platform to more than 35,000 staff across 56...

  • Service Centre Team Leader

    7 days ago

    Perth, Western Australia KPMG Australia Full time

    Job DescriptionKPMG has been appointed as the learning services partner to The Skills Academy - an exciting and innovative approach to skills development for the WA public sector workforce. This one sector approach to learning will deliver a comprehensive suite of courses via a new intuitive and modern technology platform to more than 35,000 staff across 56...

  • Service Desk Engineer

    2 hours ago

    Perth, Western Australia New Era Technology Full time

    Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.At New Era,...

  • Service Desk Analyst

    7 days ago

    Perth, Western Australia Professional Search Group Full time

    Job DescriptionOur client, a tech-savvy firm on the edge of the CBD is on the hunt for a Level 1/2 Service Desk Officer to join their teamOur client is an ambitious and customer-centric company committed to delivering top-notch IT solutions. Their friendly, innovative, and collaborative work environment makes them an ideal place to grow your career.The...

  • Service Desk Analyst

    2 weeks ago

    Perth, Western Australia RAC WA Full time

    As a Service Desk Analyst, you will be providing first and second level IT support for all RAC internal and external customers associated with operating installed hardware and software according to agreed service levels.This is a 12 month maximum term role.What will you be doing?Operating as Helpdesk Support: Operating as the primary point of contact for RAC...

  • Service Desk Analyst

    2 weeks ago

    Perth, Western Australia RACWA Full time

    As a Service Desk Analyst, you will be providing first and second level IT support for all RAC internal and external customers associated with operating installed hardware and software according to agreed service levels. This is a 12 month maximum term role to start. What will you be doing?Operating as Helpdesk Support: Operating as the primary point of...

  • Service Desk Analyst

    7 days ago

    Perth, Western Australia NTT DATA, Inc. Full time

    Desktop Support Analyst – Level 1 | Perth (Onsite) | ContractWe are seeking aDesktop Support Analyst – Level 1to support a large, fast-paced technology environment inPerth. This is a3-month contract with strong potential to extend, ideal for someone who enjoys hands-on desktop support and face-to-face customer engagement. What you'll be doingProviding ...

  • service desk technician

    5 days ago

    Perth, Western Australia RSM Australia Full time

    OUR VALUE PROPOSITIONAt RSM, our purpose is to instill confidence in a world of change for both our clients and our people.RSM Australia supports a people-centric and collaborative culture where we are committed to empowering and developing you. As a leading professional services firm, we connect you to an extensive network of global resources and invest in...