Systems Technician

• Parental Leave Cover ending in December 2026

Cancer Council NSW is Australia's leading cancer organisation and our vision is to change the path of cancer and make sure no one walks alone. We are dedicated to meaningful careers where you will not only change the lives and futures of people affected by cancer, but you will work in a multi-award awarding winning culturally connected environment.

About us

Cancer Council NSW (CCNSW) is a community funded and focused not for profit. We are the largest cancer charity in NSW and our point of difference is that we work across every area of every cancer, from research right through to support.

At CCNSW we understand that nothing feels better than doing work you really care about. As Australia's leading organisation supporting all people impacted by all cancers, we understand how good it feels to make a difference. We know that almost 1 in 2 Australians are affected by cancer during their lifetime, by joining the passionate team at CCNSW you'll know that each day the work you're doing will positively impact people in your life and Australia.

Together, we will work towards our goal of a cancer free future, while at the same time encouraging you to get the most out of your life with a supportive environment anchored in flexibility, physical and mental wellbeing to bring out the best of what makes you uniquely you. CCNSW we're here for meaningful careers that feel good.

About the team

The Information Technology Division (IT) plan, build and run the IT systems that support CCNSW to deliver its vision of a cancer free future.

About the role

As a subject matter expert, this role is responsible for support and systems administration, including responding to service requests and incidents ensuring that Cancer Council NSW IT consistently delivers a high standard of service including compliance to processes, controls and agreed service levels.

This role will be a parental leave cover until December 2026.

Key responsibilities of the role

• Responsible for support, maintenance, monitoring and security of computer hardware and software systems to meet the organisation's current and future requirements.
• Complete allocated tasks in provisioning, administration, monitoring and security of all cloud services and infrastructure used to support organisational requirements.
• Responsible for project tasks from major upgrades, new installations, or migrations.
• Complete allocated tasks in support administration and monitoring of networking infrastructure.
• Responsible for administration and monitoring of telephony and communications services and equipment.
• Monitors systems and identify performance issues proactively.
• Works within agreed time frames and SLAs to resolve or escalate incidents.
• Contributes to documenting incident and problem resolutions.
• Works toward managing competing workloads and requests to deliver all tasks within expectations.
• Tests changes to networks, hardware, software, and hosted applications and infrastructure
• Seeks guidance, where required, to comply with resource constraints, quality standards, regulatory compliance in order to meet business and customer requirements.
• Deliver assigned project work within agreed time.
• Contributes to discussions in selecting relevant technologies for use within the organisation.
• Contributes to the maintenance and improvement of personal and team technical skills and knowledge.

About you

Essential

• 2+ years relevant experience in a similar role
• 3-5 years' experience in customer service or client facing support roles.
• Demonstrated knowledge and\or previous experience with Windows Server technologies including: Active Directory, Group Policy, PowerShell, Roaming Profiles, Terminal Services
• Demonstrated knowledge and\or previous experience administering and supporting Microsoft M365 environment, device management using Intune, MS Teams
• Demonstrated knowledge and\or previous experience in administering and supporting Microsoft Web platform (Azure AD, Exchange, SharePoint)
• Demonstrated knowledge and/or previous experience in administering backup and/or recovery technologies for use in operational and/or DR scenarios.
• Demonstrated knowledge and/or previous experience in the supporting local and remote clients in a centralised IT services environment.
• Demonstrated knowledge and/or experience in supporting users and computers in LAN, WAN, and Wireless LAN networks.
• Demonstrated knowledge and/or experience in the delivery of IT services using industry best practices.
• A positive, proactive and 'service-orientated' approach to IT service delivery.
• Excellent verbal, written and communication skills.

Desirable

• Previous experience in an IT support services environment and participation in an IT Service Desk.
• Previous experience in using systems to deploy and manage applications, windows clients and other devices.
• Previous experience working with 'cloud' technologies.
• Working toward industry certifications

About the benefits

• Generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars up to $15,900 a year.
• Recognised for Voice Project's 2021 and 2023 "Best Workplace" Award as well as Xref "Best Workplace" in 2025.
• Additional performance-based leave available.
• Work for purpose and know that your work fosters an engaged, diverse and culturally aware organisation.
• Discounts available for everyday expenses such as private health, retail and fitness

CCNSW is an inclusive place to volunteer and work. We embrace diversity, celebrate our differences, and inspire each person to be their authentic self at work. As we strive to represent the communities we serve, we welcome and actively encourage applications from Aboriginal and Torres Strait Islander people and other diverse groups.

If you require any adjustments to submit your application, please get in touch with us at Apply online by visiting our website directly, copying the following link then click on the role title and submit your cover letter and resume.

Applications Close: 16th October 2025