Customer Service Relief Shift Supervisor

4 days ago

Rooty Hill, New South Wales, Australia West HQ Full time $90,000 - $120,000 per year

Are you a customer service superstar? Are you ready to take the next step in your career into a leadership position? We'd like to hear from you

We are currently seeking energetic and highly motivated Customer Service Relief Shift Supervisor. This is a great opportunity for existing team members to develop their leadership skills.

About the role:

The primary responsibility of this position is to supervise on a relief basis for the daily operations of the Customer Service team. This position will organise and allocate the tasks and activities of the team on shift, and act as a key point of escalation for customer enquiries.

About you:

Someone who is a natural leader, delivers exceptional customer service, immaculate written and verbal communication and can deal with all levels of customer complaints.

What you will need to be considered...

  • First Aid Certificate (or willingness to obtain)
  • Working with Children Check Clearance
  • Demonstrated high level attention to detail
  • Cash handling experience in a past-paced environment
  • Experience using CRM systems, particularly InfoGenesis and LINKS
  • Intermediate experience using Microsoft applications (preferably Outlook, Word, Excel, PowerPoint)
  • Demonstrable high-level customer service skills
  • Willingness to undertake Leadership and Performance Management training
  • Availability/flexibility to work shifts per operational requirement
  • Clear performance management history for 12 months

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