Customer Service Specialist

Company Description

Emu Tracks is Australia's leading manufacturer and wholesaler of Emu Oil products. Based at 18 Commercial Street, Marleston, South Australia, Emu Tracks has established a strong reputation for producing high-quality Emu Oil items that cater to a diverse range of customer needs. Our commitment to excellence and innovation sets us apart in the natural health and wellness industry.

Role Description

This is a full-time on-site role for a Customer Service Specialist. The position is located in Adelaide, SA. The Customer Service Specialist will be responsible for handling customer inquiries, ensuring customer satisfaction, managing phone communications, and providing exceptional service. Daily tasks include responding to emails, order processing, addressing customer concerns, and maintaining a
high level of customer support.

The role will also be responsible for maintaining contact with our existing customer base and developing our customer base. Further to this, the role will encompass liasing with our distributors.

Qualifications

• Customer Support, Customer Service, and Customer Experience skills
• Strong Phone Etiquette and communication skills
• Proven ability to ensure Customer Satisfaction
• Excellent problem-solving and interpersonal skills
• Ability to work collaboratively in a team environment
• Experience in the health and wellness industry is a plus
• Ability to manage multiple tasks efficiently
• Proficiency in using customer service software and tools
• Previous experience in a customer service role is preferred
• High school diploma or equivalent; further education is an advantage

The Opportunity

With the growing awareness for natural products and the increasing demand for emu oil due its incredible remedial benefits, a challenge is on offer to play an integral role in helping take the company to the next level.

• An exciting opportunity exists for the right person who has a passion for natural products looking to embrace a new career within a small dynamic team.
• Are you seeking a challenge where you can apply a wide variety of skills in a unique industry?
• Interesting and unique opportunity to be involved in all aspects of a small business, including marketing, export and logistics
• We are seeking a high quality individual that has experience and skills particularly within Customer Service.

Customer Service Specialist / Order Processing

• A significant part of this role will be as the primary contact with retail and wholesale customers. This will include interacting and liaising with customers as well as processing of retail, wholesale and export orders. Tasks include;
• Engaging with customers, online, via telephone and through the showroom
• Writing up, processing and invoicing orders via MYOB
• Assisting in developing and co-ordinating marketing material to go with orders
• Assist in developing and expanding a stronger marketing presence of the brand
• Processing, picking and packing of orders
• Co-ordinating freight and shipping requirements
• Assisting in a variety of administrative and office duties

About You

• Exceptional communication skills both verbal and written
• You would have very high attention to detail & high standards
• You have strong problem solving and organisational skills
• Methodically and meticulously able to follow verbal and written instructions
• Very strong work ethic, highly responsible, self-motivator
• Office, sales skills and/or international business knowledge an advantage
• A creative flair a strong advantage
• Strong computer skills, especially MYOB knowledge an advantage
• A strong identity with natural products
• You need to be reliable, conscientious and must be physically sound
• QA or regulatory experience an advantage
• Able to show initiative, work independently and within a small team
• A team player, able to multi-task and is versatile
• Competent at mathematics
• Strong knowledge and experience of social media platforms an advantage
• Media, advertising and/or video creation and development an advantage

This is a excellent opportunity to develop greater skills and industry knowledge.

To express your interest please forward your Expression of Interest and CV to