The Way Back Program Care Coordinator

About the Way Back Program:
The Way Back (TWB) Program was first developed by Beyond Blue in 2014, a psychosocial service response to provide support for people following a suicide attempt or experiencing a suicide crisis. The program is now delivered nationally across most states and territories in Australia.

The opportunity:
We're excited to offer a full-time Care Coordinator position based primarily in Gympie, working across beautiful Gubbi Gubbi country. In this role, you'll provide individualised, practical psychosocial support to individuals and their families/carers referred to the service by the Hospital and Health Services after a suicide attempt or during a suicidal crisis. This is a max-term contract until 30 June 2026, based out of our Gympie office with team connections to Maroochydore.

This service is all about building connection, maintaining regular and meaningful contact, and helping individuals access both formal and informal supports. You'll work closely with people to identify and address the barriers contributing to distress and support them in planning for life beyond the 12-week program.

Discover a meaningful opportunity with the Way Back Program, where your compassion can truly make a difference. As part of our team, you'll provide vital psychosocial support to individuals navigating suicidal crises or recovering from suicide attempts. Witnessing their journey to recovery and resilience is incredibly rewarding. If you're ready to contribute to positive change in people's lives, join us and find fulfillment in every step forward together. Apply today and be a source of strength for those who need it most

Responsibilities include:

• Provide non-clinical care and practical psychosocial support for individuals and their families referred to the service for the first 3 months following a suicide attempt or crisis.
• Engage with individuals referred to The Way Back, developing trust and supporting them in a culturally appropriate, trauma-informed, and professional manner.
• Work collaboratively with individuals to develop, implement, and review support plans, including a comprehensive assessment of needs and safety planning.
• Build and maintain strong relationships with the individual, their supports, service providers, hospitals, GPs, and health services.
• Participate in the collection and evaluation of data to monitor and report on program effectiveness.

About you:
You are passionate about engaging with people in distress, and you bring a calm, professional, and trauma-informed approach to your work. We are looking for someone who is warm, responsive, and team-oriented, with the following skills and experience:

• Tertiary qualifications in Mental Health or Social Services-related fields.
• Experience in mental health services.
• A committed, collaborative approach to supporting people with complex needs.
• Ability to work independently while remaining connected to a supportive team.
• Excellent organisation and communication skills.

Benefits include:

• Being part of a positive, inclusive, values-driven team culture.
• Expanding your professional network across Open Minds.
• Salary packaging options (up to $15,899 tax free).
• Access to an Employee Assistance Program.

To get started, you'll need:

• A current open Driver Licence.
• A current Working with Children Check (Blue Card) or ability to obtain one.
• A satisfactory and current Police Check.

We are seeking passionate and talented individuals aligned to our values to help us deliver on our purpose. Be part of an exciting time of growth and opportunity in an organisation you can be proud to be part of.

About Open Minds Integrated Mental Health Services
At Open Minds, our values of Integrity, Curiosity, Together, People Centered and Respect are the foundation of our organisational culture. They shape everything we do—from the care we provide to the collaborative environment we foster.

We've supported local communities for over 111 years, operating across NSW and QLD. Our services include:

• Headspace centres (for individuals aged 12–25)
• Medicare Mental Health (formerly Head to Health) centres and satellite sites (for adults)
• Universal aftercare services
• Psychosocial support programs
• Clinical Care Coordination

We are dedicated to partnering with health services, communities, and families to consistently deliver safe, high-quality, recovery-oriented care.

Apply Now
To join our team, click apply and submit your resume outlining your qualifications and experience. Visit or email with any questions.

Diversity is Strength. We encourage people from diverse ages, gender, identity, cultural backgrounds and experience including First nations peoples, Cultural and linguistically diverse, LGBTQIA+, lived/ peer, mental health experience, to apply for this position.

Open Minds acknowledges the Traditional Custodians of the lands on which we all work, live and play on. We pay our respects to the Elders past and present and extend that respect to all First Nations Peoples. We reflect upon the millions of footprints that are embedded into the earth from our Ancestors, the pathways that were forged, the meaning they leave behind and the continuation of the traditions through the next generations.