Business Analyst

• Contiki -
  12-month fixed-term contrac
  t

Location:
Bondi Junction
, Sydney

Help build the future of youth travel.

The Opportunity

At Contiki, we don't just run trips; we create life-changing experiences for young travellers across the globe. As our Business Analyst, you will help shape the digital products, platforms, and processes that bring those experiences to life.

In this role, you are the connector: the person who turns ideas into clarity, challenges into solutions, and big visions into practical action. You will collaborate with teams around the world to uncover opportunities, streamline the way we operate, and build tools that let travellers explore the world their way.

If you love problem-solving, thrive in fast-moving environments, and want your work to directly influence how thousands of young people travel, this is your moment.

What You'll Do

• Partner with global Contiki teams to understand needs, opportunities, and customer journeys.
• Lead end-to-end business analysis across transformation and digital initiatives.
• Run discovery workshops, interviews, demos, and ideation sessions that bring clarity to complex problems.
• Translate ideas into clear requirements, epics, and user stories that guide product and tech delivery.
• Collaborate with Product, Technology, UX/UI, and external partners to shape smart, scalable solutions.
• Drive agile delivery using Jira, including backlog management, board ownership, sprint artefacts, and reporting.
• Use for project visibility, RAID management, and communication.
• Support business readiness through UAT, training, change impact assessment, and issue resolution.
• Work flexibly with teams across Australia, London, Poland, and India to ensure smooth global delivery. This may include occasional early morning or evening calls, offering valuable exposure to international leaders and delivery partners.
• Champion continuous improvement and contribute to Contiki's energetic, forward-thinking culture.

What Success Looks Like

• Clear user-focused requirements and documentation.
• Digital and operational improvements that lift efficiency, customer experience, and revenue.
• Product enhancements delivered on time and in ways that benefit travellers and internal teams.
• Stakeholders see you as a collaborative and trusted partner who brings structure, insight, and momentum.

About You
You are analytical but creative, structured but adaptable, curious and always eager to make things better. Most importantly, you care about building experiences that matter.

You Will Bring

• 3+ years as a Business Analyst, ideally in transformation, digital, or product settings.
• Strong experience gathering and defining requirements through workshops, mapping, interviews, and user stories.
• Experience in Agile and Waterfall delivery environments.
• Familiarity with process improvement tools and methodologies including BPMN, Lean, and Six Sigma.
• Strong experience using Jira for backlog and sprint management.
• Confidence working with a mix of technical and non-technical stakeholders.
• Digital or web transformation experience, which is highly regarded.
• A passion for travel, youth culture, and building products that support unforgettable experiences.

Why Contiki?

• Impactful Work: Shape the future of one of the world's most iconic youth travel brands.
• Global Collaboration: Work with teams across Australia, New Zealand, Europe, the United States, and beyond.
• Travel Benefits: Generous travel perks across all TTC brands for you, your mates, and your family.
• Love for Travel Benefit: Annual travel credit you can use on Contiki or any core TTC brand.
• Learning and Development: Access to global development programs plus a 2,000 AUD annual training fund.
• Wellbeing Support: Comprehensive employee assistance and wellbeing programs.
• Volunteer Leave: Two paid days per year to support causes you care about.
• Parental Leave: Twelve weeks paid for eligible employees.