Social Wellbeing Coach

3 days ago

Cairns, Queensland, Australia Primary & Community Care Services Full time $60,000 - $80,000 per year

Join Our Specialist After-Hours Team: Mental Health & Social Emotional Wellbeing Service

At PCCS, we're pioneering a path in mental health and social emotional wellbeing services. Our service is a beacon of hope and support for those who need help when most other doors are closed, evenings, weekends, and those in-between moments when challenges feel the heaviest.

We work with a diverse community, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, and people of all ages, offering opportunities that are personalised, strengths-based, and genuinely responsive.

Why After-Hours?

For many people, evenings and weekends are the first moment they can stop, reflect, and reach out for help. As part of our after-hours team, you'll be there when it matters most — the voice on the other end of the line, the guide who can connect someone to the right support, and the reassurance they're not alone.

It's also a role that offers you a different kind of balance:

  • Days free for study, family, caring responsibilities, or other passions.
  • No battling peak-hour parking.
  • Penalty rates for evening and weekend work.

Your Role: More Than a Job

As our after-hours specialist, you'll be the concierge of mental health services — listening deeply, understanding what matters to each person, and guiding them toward the right pathway. Whether it's a straightforward referral or a creative solution to meet unique needs, you'll make each interaction count.

Core responsibilities include:

  • Being the warm, non-judgmental first point of contact for after-hours enquiries.
  • Conducting needs assessments to understand each individual's situation.
  • Providing clear, informed referrals and service navigation.
  • Following up to ensure smooth and supportive care journeys.
  • Championing a strengths-based approach that focuses on what's strong, not just what's wrong.

What We're Looking For

  • Genuine empathy and curiosity about people's unique stories.
  • A strengths-based mindset and excellent communication skills.
  • Ability to explore, explain, and connect people to services that fit them best.
  • Flexibility, creativity, and comfort with problem-solving in the moment.
  • Relevant qualifications — Degree in Social Work, Nursing, or other Allied Health professions with mental health experience.
  • Required clearances — NDIS Worker Screening & Working With Children Check.

What's On Offer

  • Attractive remuneration plus superannuation and after-hours penalty rates.
  • Tax-free salary packaging up to $15,900 p.a. and $2,500 meal & entertainment allowance.
  • Generous leave provisions including 17.5% annual leave loading.
  • Strong team support and regular debriefs — you'll never feel "on your own."
  • Funded professional development and growth opportunities within PCCS.
  • Access to Employee Assistance Program.

Role Details

  • Hours: Evenings (5pm–9pm) and Saturdays (10am–6pm) — approx hours/week.
  • Contract: 6 months with potential to extend.

Be part of a team that makes help available when it's needed most.

If you want your work to truly matter — and to fit around your life — we'd love to hear from you.

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