Medical Receptionist

Company Description

Epworth HealthCare is Victoria's largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia's health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients.

Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters.

Job Description

In this casual medical receptionist role, based at Epworth Geelong, you will be the first point of contact for patients visiting the practice, meeting and greeting patients, managing appointments and referrals, ensuring upkeep of patient files, coordinating with our consultants and doctors, and general medical reception duties. You will be working collaboratively as part of a cohesive team reporting to the Manager - Medical Billing & Practice Support.

This is a fantastic opportunity to step into the world of medical and health administration. Candidates with strong administrative backgrounds are encouraged to apply; experience in hospitals, healthcare of medical industry would be beneficial but not essential as training can be provided. However, strong administrative and computer skills are a must.

You will make an impact by:

• Leading by example with excellent customer service, time management and an aptitude for a variety of systems and software.
• Building strong relationships with our consultants and patients and demonstrating the Epworth values
• Providing support to a team of staff and the Clinics Project Manager through the adoption of a can-do attitude and role-up-your-sleeves approach.

To be successful in this role…

You will be a quick learner; quick to think on your feet when faced with problems, and a multi-tasker, used to dealing with numerous tasks at any one time.

You will have:

• Excellent communication skills both in person, written and on the telephone
• An empathetic, friendly and professional manner
• Medicare and Health Fund rulings and billing interpretations (Essential)
• A sense of ownership and accountability regarding the work you undertake
• A drive to be successful and progress
• Ability to interact with a variety of stakeholders from a variety of diverse backgrounds
• Sound working knowledge of Genie & iPM (Desirable)

Position Description Inherent Requirements

About Epworth Geelong

Epworth Geelong, located adjacent to Deakin University's Medical School in Waurn Ponds, is developing an environment of world-class health care and education to meet the needs of the expanding population of Geelong and South West Victoria. Providing exciting career opportunities to doctors, nurses, allied health professionals and support staff. It features contemporary design, cutting-edge medical technology and best practice patient care, whilst offering a wide range of inpatient and outpatient medical, surgical and rehabilitation services.

Qualifications

• Qualification in Customer Service (Desirable)

Additional Information

At Epworth, it's a community. It's the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. In addition to this, you will have access to:

• Epworth HealthCare offers our employees salary packaging benefits of $15,900 pre-tax annually, plus an optional $2,650 meals and entertainment allowance.
• The largest educational scholarship program of its kind in Australia
• Ability to purchase up to four additional weeks of leave
• Reduced cost of health services for you and your family at Epworth

At Epworth, we care.

We care about our patients and we care about our people. We care about keeping everyone safe. We care about valuing and empowering our people, and growing careers. We care about giving our people support and flexibility to thrive, and contribute to our communities.

Enquire / Apply

Sound interesting? To apply, click the I'm Interested button and attach your CV and cover letter (as a single file).

For more information, refer to the attached position description or contact Epworth Talent | [email protected]

It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy.

As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).

At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care.

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