Concierge

2 weeks ago

Surfers Paradise, Queensland, Australia Marriott Full time $40,000 - $80,000 per year
About the roleCritical responsibilities:
  • Actively listen and respond positively to guest questions, concerns, and requests to resolve issues, delight, and build trust.
  • Address guests' service needs in a professional, positive, and timely manner.
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Assist other employees to ensure proper coverage and prompt guest service.
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate.
  • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
  • Thank guests with genuine appreciation and provide a fond farewell.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Stay up to date on the local area so that you are prepared to provide specific recommendations for guests.
  • Communicate recommendations in a way that builds excitement and interest among guests and associates.
  • Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
  • Tag, store, and retrieve luggage from luggage storage, providing guests with proper claim tickets for their luggage.
Successful Candidates will have:
  • A genuinely warm & welcoming demeanour
  • A driver QLD licence
  • Excellent communication skills
  • Availability to work weekends and night shifts
  • A passion for the industry, a want to be the best in service - and the best in lifestyle
  • A warm, people-oriented demeanour
  • A team-first attitude
  • A gift for paying attention to the smallest details
  • RSA
The Benefits
  • Enjoy the benefits of:
  • Unlimited strategic development and career opportunities
  • Generous accommodation and food and beverage discounts including all properties within the Marriott International group
  • Recognition programs to keep you motivated
  • The best hotel training opportunities provided
  • Wellbeing and mindfulness programs to ensure you stay healthy

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