Client Advisor

ABOUT THE COMPANY

TAG Heuer: The Swiss Avant-Garde watchmaker since 1860. Avant-garde is our culture and philosophy. Our unique heritage is built on a disruptive mindset, an innovative approach and a cool and free-minded spirit to think ahead and establish records. The TAG Heuer watches and chronographs are an authentic concentration of innovation, design and engineering for bold, self-confident people who are connected to the future.

We're opening a brand-new TAG Heuer Boutique in Chatswood this October

If you thrive on challenges, think outside the box, and love being part of a strong team culture, this is your chance to join Australia's most dynamic Swiss watch brand.

We're currently recruiting for:

• 1 x Full-Time Client Advisor & 2 x Casual Client Advisors

This is a unique opportunity to be part of the launch team for our exciting new boutique, represent an iconic luxury brand, and deliver exceptional client experiences.

A TAG HEUER CLIENT ADVISOR IS…

…A PERFORMANCE-DRIVEN SALESPERSON WHO CONSISTENTLTY SEEKS TO ACHIEVE SALES TARGETS THROUGH SELLING TECHNIQUES & COLLABORATION

• Plays a central role on the sales floor , increasing boutique sales and achieving the objectives, by working on his/her own KPIs, always delivering memorable experiences & services in store

• Supports colleagues & other team members in the boutique

• Always has omnichannel sales in mind to ensure the best client experience (taking into consideration all possible clients' touchpoints)

• Proposes new ideas to develop sales (merchandising, events, product mix…)

…A CLIENT DEVELOPMENT SPECIALIST WHO LEVERAGES ALL AVAILABLE RESOURCES TO BUILD LONG-LASTING PERSONAL CONNECTIONS WITH CLIENTS

• Embodies TAG Heuer's brand DNA and acts as a passionate Brand Ambassador in and outside the boutique , especially at events

• Achieves individual clienteling objectives (number of outreaches, appointments, sales from appointments…), leveraging all the tools provided

• Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business

• Communicates the brand story & DNA in an inspiring way , as well as advantages and technical details to build trust and long-lasting relationship

…AN ACTIVE CONTRIBUTOR TO OPERATIONS EXCELLENCE WHO RESPECTS RETAIL & ADMINISTRATIVE PROCESSES ON THE FLOOR

• Contributes to all daily processes under the supervision of the Boutique management (inventory, cash, security, store opening and closing…)

• Leverages properly all tools (CEGID, Salesforce) and performs VM

• Coordinates Aftersales operations until the return of the watch

• Applies rigorously all guidelines related to grooming , attitudes , and Visual Merchandising (window animation, product presentation, catalogues…)

• Contributes to a positive, inclusive and supportive work environment

• Contributes to the store maintenance

• Ensures compliance with internal control policies

ABOUT YOU

At TAG Heuer, we are looking for talents who are creative, energetic, pragmatic, results-orientated and agile. While technical expertise is very important in everything we do, personality matters a lot to us: bring your own style & charisma

You must possess the below:

• Sales & service oriented
• Mature, Adaptable and Flexible
• Good verbal and written communication skills
• Well versed with the luxury goods industry and customers
• Passion for retail, timepieces, jewellery
• High integrity and honest
• Willingness to represent the brand and act as the ''ambassador''
• Team player
• Efficient computer literacy skills

As a TAG Heuer Ambassador, you are passionate about new trends in lifestyle, arts, new technologies and sports.

LVMH W&J and TAG Heuer is an equal opportunity employer. We are committed to providing a culture that is diverse, inclusive and respects and celebrates our differences.

All applicants will be considered for employment without regard to ethnicity, sexual orientation, gender identity, religion, family or parental status or disability status.

1860, Saint-Imier at the very heart of the birthplace of watchmaking. A young ambitious watchmaker decides to found his own brand. His name: Edouard Heuer. At just 20 years old, he was to revolutionize the watchmaking industry by breaking away from the established rules. Ever since that time, TAG Heuer's vocation has been to push back the boundaries and defy convention to invent incredible watches and chronographs of extreme precision. The invention of the oscillating pinion in 1887 exemplified this spirit, streamlining the chronograph's design and enhancing its responsiveness—a principle that underpins our engineering philosophy even today. Then came the 1916 Mikrograph, the first stopwatch accurate to 1/100th of a second, cementing TAG Heuer's reputation as the precision timekeeper in competitive sports. Indeed, the world of TAG Heuer is intimately linked to motor racing and the division of time into infinitely small units, but its aura extends well beyond this arena. Capturing TAG Heuer's ethos, our prominent partnerships and brand ambassadors express the brand's passion for action and high performance. These include the Oracle Red Bull Racing Formula 1 Team, the TAG Heuer Porsche Formula E Team, the Formula 1 Monaco Grand Prix and Monaco Grand Prix Historique, the World Endurance Championships and the Indianapolis 500. As for TAG Heuer ambassadors, they all share the ability to stand up to pressure, constantly pushing their limits. This illustrious group includes motorsport legends Ayrton Senna and Steve McQueen, Hollywood icons Ryan Gosling, Patrick Dempsey, Alexandra Daddario, and Wi Ha Jun, and tennis stars Naomi Osaka, Felix Auger-Aliassime and Petra Kvitovà. The brand's spirit of adventure is further represented by big wave surfers Kai Lenny and Maya Gabeira, alongside rising athletes such as Sydney McLaughlin-Levrone, Fred Kerley, Summer McIntosh, and Sky Brown.