Service Delivery Manager

The Organisation

Minda is the largest not-for-profit disability service provider and employer in SA, providing advocacy, support and services to enable people living with an intellectual disability to live their best lives. All Minda programs and services are provided by more than 2,000 highly skilled staff consisting of disability support workers, health professionals, administrators and volunteers. They are guided by our values of Respect, Heart, Opportunity and Community.

About the role

Minda is on a bold growth trajectory-and we're looking for a driven, compassionate leader to help shape the future of disability support in the Limestone Coast region.

As Service Delivery Manager, you'll lead teams to deliver high-quality, person-centred support across life domains. You'll be the operational heartbeat of the region-ensuring services are compliant, goal-oriented, and deeply aligned with Minda's values.

But this role offers more than day-to-day leadership. You'll also act as delegate for the Regional Manager, stepping into higher-level responsibilities during leave periods. It's a rare opportunity to gain strategic exposure and fast-track your career in regional service oversight.

What you'll drive

• Individualised, person-centred support, directly working alongside clients and staff to ensure active support practice leadership
• Strong stakeholder relationships and clear, professional communication
• Compliance with NDIS Practice Standards, Disability Standards, and legislation
• Incident reporting, investigations, and risk management
• Operational oversight to ensure consistent, high-quality service delivery
• A culture of continuous improvement by conducting regular internal audits and implementing targeted action plans to enhance service quality
• Budgeting, resource planning (including client scheduling and client rostering), and administrative leadership
• Delegation of Regional Manager duties during periods of leave

What Success Looks Like

• Teams are confident, capable, and aligned with Minda's mission
• People receive goal-driven support that enhances quality of life
• Services run efficiently, with risks proactively managed

What you'll bring

• Proven leadership in disability or human services
• Experience developing individualised support plans
• Financial and operational management expertise
• Deep knowledge of NDIS and Disability Standards
• Commitment to person-centred, culturally responsive approaches
• Strong interpersonal and stakeholder engagement skills
• Clear, collaborative communication in fast-paced environments
• Confidence in managing complexity, risk, and competing priorities

Why join Minda?

• Be part of a values-led organisation with a proud legacy and ambitious future
• Lead innovative programs that make a real difference
• Collaborate with passionate professionals in a supportive environment
• Enjoy genuine career development and sector-wide impact

Ready to lead with purpose and grow your career? Apply now and help us shape inclusive, empowering services across South Australia.

How to Apply

To apply select the 'apply' button below and you will be redirected to our website to commence your application.

For further information about this role please contact Tatiane Plentz on

Applications close 5pm Day 08 October 2025. Interviews may commence prior to ad close.

Minda recognises that diversity in our workforce better equips us to support our clients' individualised aspirations and goals. So, if you're a person living with a disability, an Aboriginal or Torres Strait Islander person, part of the LGBTQIA+ community, from a culturally or linguistically diverse background or unique in any other way we would love to hear from you.