ICT Business Analyst

ICT Business Analyst – Truganina VIC

Kogan People Solutions, trusted recruiters, are working a firm delivering innovative energy-efficiency upgrades for homes and businesses. With a strong focus on sustainability, their mission is to reduce energy costs while promoting a greener future. With decades of industry expertise, they offer high-quality solutions such as hot water systems, air conditioning, LED lighting, and energy storage services.

With the rapid growth in housing and infrastructure throughout Victoria, they are seeking a fully qualified and experienced ICT Business Analyst to join the growing team. This role supports the company's ability to scale and automate service delivery while remaining compliant with state regulatory programs.

• Salary – A great salary offered in the range $75k to $85k plus superannuation per annum.
• Tenure – Full time and ongoing
• Location – Based in Truganina, VIC

About the role:

This role is pivotal in identifying business needs, analysing system functionality, and delivering IT solutions that enhance operational efficiency and customer experience. The ideal candidate will have a strong understanding of business systems and a passion for driving digital transformation in the energy sector.

Responsibilities will include:

• Working with internal and external stakeholders to gather, clarify, and document business requirements relating to customer management, scheduling, rebate tracking, inventory control, and more business processes.
• Conduct a comprehensive assessment of the company's current ICT systems, identifying opportunities for improvement to optimize operations and enhance customer satisfaction.
• Design and execute user acceptance testing procedures for new system implementations and software releases.
• Utilise project management techniques, methodologies, and principles to plan, estimate costs, allocate resources, and oversee project execution.
• Support data integrity and reporting functions, including system-generated performance reports, energy savings metrics, and regulatory reporting.
• Regularly perform system audits to ensure compliance with relevant data privacy laws and regulations.
• Collaborate with software developers and vendors to translate business needs into deliverable solutions, ensuring adherence to project requirements and timelines.
• Develop onboarding materials and conduct training sessions for staff to adapt to new tools or workflow enhancements.

You will need to demonstrate the following attributes and strengths to be considered:

• A relevant bachelor's degree in ICT, Information Systems, Business, or related field (or agreed substitute)
• Minimum 1 or more years' experience in a similar ICT business analysis role preferably in the energy sector or related field.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder engagement abilities.
• Proficiency in tools such as Jira, Confluence, SQL, and process modelling software.
• Experience with CRM, ERP, or field service management tools is highly desirable.
• Strong understanding of Agile delivery methodologies.
• Ability to understand complex technical concepts and present them in simple terms to non-technical team members and stakeholders.
• Exposure to modern technologies such as cloud environments or databases.
• Strong understanding of energy industry processes, customer billing, market settlements, and regulatory requirements is highly regarded.

You must have unrestricted full time Australian working rights to be considered.

Applications

Please respond to the recruiters using the facilities on this site, and ensure you attach your updated CV.

Kogan People Solutions are grateful for all applications, but kindly note that they will only respond to shortlisted applicants.

Kogan People Solutions – recruitment excellence

Job Types: Full-time, Permanent

Pay: $75,000.00 – $85,000.00 per year

Benefits:

• Employee mentoring program
• Maternity leave
• Parental leave
• Professional development assistance

Application Question(s):

• Are you an Australian Citizen or Permanent Resident? If not, please provide details on how you meet the working rights requirements outlined in our job listing. For example, if you hold a visa that grants you permanent working rights, such as a Temporary Graduate Visa (Subclass 485), kindly specify the visa type and its expiry date. Thank you.

Education:

• Bachelor Degree (Preferred)

Experience:

• ICT Business Analyst: 1 year (Preferred)

Work Authorisation:

• Australia (Preferred)

Work Location: In person